Real Estate Maintenance Coordinator (Evening & Weekend shifts)

Real Estate Maintenance Coordinator (Evening & Weekend Shifts)

Dallas, TX

Evergreen Residential is a high growth real estate company and institutional investment platform in the single-family residential ('SFR') and build-to-rent ("BTR") sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!

Please note: This is a remote position however candidates must be located within a drivable commute to our downtown Dallas, TX Office for training and team meetings.

We are looking for individuals who are experienced in property management operations, are passionate about customer service, and who thrive in a fast-paced environment to join our construction team. The maintenance coordinator will provide direct support to field-level property management, including responding to resident inquiries, providing them with outstanding service, and coordinating with field operations. This is an administrative role, it is not hands-on field maintenance.

The role: Evening & weekend cover - Wednesday - Friday 4:30pm -11:30pm, Saturday & Sunday 3:30pm -11:30pm (1hr break).

• Serve as the primary point of contact for resident service requests within all markets representing the company in a professional and courteous manner.
• Intake, vet, and coordinate resident service requests, communicating with maintenance providers to ensure timely completion aligned with company standards.
• Interact with residents with professionalism and courtesy while collaborating effectively with internal team members.
• Deliver a high level of customer service and demonstrate competency across all resident interactionsincluding phone, email, written correspondence, and in-person communication.
• Perform vendor management tasks such as addressing vendor questions, setting appropriate expectations, and providing training aligned with company protocols.
• Manage workload in accordance with company standards, including adherence to department-wide KPIs.
• Manage and respond to incoming email inquiries, ensuring timely and accurate communication or appropriate redirection.
• Manage escalated work orders during afterhours and collaborate with the compliance team to document all issues reported
• Maintain an organized and consistent filing system on a company shared drive, in accordance with Evergreen procedures.
• Perform other duties as assigned by department leadership.

Qualifications and experience:

• High school graduate.
• Minimum of one-year previous experience in either the single family or multi-family rental industry.
• Commitment to providing outstanding customer and resident experience.
• Ability to handle confidential information in a professional manner.
• Interacts productively in person and through technology with co-workers and team members.
• Excellent oral and written communication skills.
• Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required.
• Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment.
• Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality.
• We seek applicants who are proactive, self-directed, and highly motivated.

The role will require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
• Routine use of standard office equipment and computers.
• That all duties are performed in a professional and safe manner.
• Standard workdays are Monday and Tuesday OFF, Wednesday - Friday - 4:30pm -11:30pm, Saturday & Sunday - 3:30-11:30pm

About Evergreen Residential

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including investment management, asset origination, and advisory services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - accountability, transparency and partnership - are built on a foundation of integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal opportunities and other employment statements

We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.