Patient Services Representative

Job Description

Job Description

We are seeking a highly motivated and patient-oriented individual to join our team as a Patient Service Representative for a Gender-Affirming Care Medical Practice where we offer gender affirming hormone therapy for transgender and non-binary patients, primary care, PrEP, and nutritional counseling.

As a Patient Service Representative, you will be the first point of contact for our patients, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Duties:
- Communicate with patients via phone, email, and portal to provide assistance and resolve inquiries.
- Provide accurate and timely information regarding services and promotions.
- Process prior authorizations, patient letters, and referrals efficiently and accurately.
- Perform data entry tasks to enter and update patient information (demographics, insurance, and billing) in the system.
- Utilize phone etiquette to ensure professional and friendly interactions with patients.
- Identify opportunities for improving services and patient care.
- Collaborate with other team members to address patient concerns and find solutions.
- Maintain a high level of service knowledge to effectively assist patients.

Experience:
- Previous experience in a medical office is preferred.
- Strong communication skills, both verbal and written.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in data entry and computer systems, especially EHR and practice management systems.
- Experience with the LGBTQ+ community is beneficial.

At our clinic, we value our employees' contributions and offer a supportive work environment. We provide ongoing training to ensure your success in this role.

If you are passionate about delivering exceptional care for patients and have the skills required for this position, we would love to hear from you. Apply now to join our team as a Patient Service Representative!