Senior Product Manager - Payment Transactions

Job Description Senior Product Manager - Payment Transactions (MER00043RW) Description Mercedes-Benz High-Power Charging (MBHPC) is building a premium, open-access charging network designed for all EV drivers. As the Senior PM for Roaming & Customer Voice, you are the final gatekeeper for quality. Your goal is to achieve market-leading first‑time success rates, ensuring that every driver—regardless of their vehicle brand—experiences a dependable, 100% accurate charging session. You will lead the charge in achieving market‑leading 1st‑time success rates. You will have the unique autonomy to gate‑keep quality, with full sign‑off authority on roaming partner go‑lives. While you navigate a shared engineering pool, you have the data and forum to ensure the “Voice of the Customer” directly dictates technical priorities. This role sits at the heart of interoperability, customer trust, and network utilization. Benefits Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance. Need a vacation? In addition to vacation time, you’ll receive fifteen corporate holidays, allowing you to celebrate religious holidays or escape to the spa. Ride in Style — all employees are eligible to participate in the Mercedes-Benz Employee Lease Program. Health & Wellness — outstanding medical, dental, and vision insurance, employer-paid short and long‑term disability, and on‑site exercise facilities. Family Leave — generous paid family leave programs, six weeks for new parents, adoption expense reimbursement up to $6,000 per child. Education Support — tuition assistance scholar program, receive up to $8,000 in vouchers to complete business‑related coursework. Job Overview What You’ll Do As Senior Product Manager for Payment Transactions, you will own the end‑to‑end on‑site payment experience from a product and customer perspective. Your focus is not just building features, but ensuring payment works reliably, predictably, and at scale in the real world. Own the payment experience: define the customer behavior of on‑site payment at chargers (card, contactless, mobile wallet). Clearly distinguish usable vs. unusable payment states from a customer perspective. Ensure graceful behavior under degraded conditions such as intermittent connectivity or terminal instability. Steer external payment partners and act as the primary product counterpart to payment terminal vendors and acquirers. Challenge external engineering teams with clear requirements, acceptance criteria, and evidence‑based escalations. Lead structured root‑cause analyses and drive corrective actions that prevent recurrence. Drive reliability through product ownership: own prioritization and the “Go/No‑Go” for all payment‑related deployments. Gate firmware, configuration, and internal system changes from a customer and stability standpoint. Translate incidents and failures by leading deep‑dive RCAs that result in permanent, programmatic gains in payment success. Represent payment stability in network quality forums and drive measurable improvements in start‑success and full‑journey success metrics. Work closely with reliability engineering, data, operations, and support teams. Qualifications 5+ years of Product Management experience in payments, fintech, EV charging, or other transactional systems. Strong technical acumen and proven experience steering external technology vendors. Experience working with field‑deployed, customer‑critical systems. Data‑driven mindset with a focus on operational excellence and reliability. Passion for electric mobility and building infrastructure customers can trust. What Success Looks Like In the first 3 months Have a clear, data‑backed understanding of where and why on‑site payment fails across the network; establish strong working relationships with payment terminal vendors, acquirers, reliability engineering, and operations; define and categorize payment failure modes tied to customer impact metrics; act as an active, credible owner in the Network Quality meeting, speaking with evidence rather than hypotheses. In the first 6 months Achieve measurable reduction in payment‑caused start failures and unstable terminal states; root‑cause driven fixes reduce repeat incidents; payment‑related changes follow clear go‑live and rollback criteria, reducing regressions; external partners respond urgently with clear expectations; on‑site payment becomes a stable baseline, contributing to higher customer trust, utilization, and revenue protection across the network. EEO Statement Mercedes-Benz High-Power Charging is an equal opportunity employer. EEO/Minorities/Females/Disabled/Vets. Primary Location New York, United States of America #J-18808-Ljbffr Daimler AG (Canada)