Sr ACH Payment Product Manager -Jersey City, NJ

Sr ACH Payment Product Manager

Location: Jersey City, NJ (Hybrid 3 days a week onsite) Duration: 4+ Months (CTH)

The Sr ACH Payment Product Manager within RBC Capital Markets US Cash Management team will be responsible for supporting the end-to-end ACH payment product development cycle, including working with the product leadership to establish product vision, strategy and roadmap.

Sr. ACH Product Manager is also responsible for defining, prioritizing and implementing ACH payment capabilities across all end to end product disciplines within RBC Clear to deliver client backed digital first solutions.

The Sr. product manager will operate with the agile delivery approach and work collaboratively with teams across engineering, operations, sales, legal, compliance, risk and strategic vendors deliver innovative and best in class outcome.

PRIMARY RESPONSIBILITIES

• Contribute to establishing the vision and the road map for Cash Management payment products including ACH and Checks
• Participate in client discussion and advise client solution related to payment products with focus on ACH
• Lead ACH payment development following the strategy and roadmap in the agile delivery environment, including but not limited to drafting, grooming and prioritizing user stories backlog, business process mapping. Support FUT, SIT and UAT and production release
• Collaborate with Design team to product service design blueprint that is guided by the north star approach
• Collaborate with cross divisional teams such as operations, legal, compliance and risk where required to progress the product development and product launch
• Contribute to the Go-to-Market readiness for product roll outs, such as providing training and support to teams in Operations, Client Services, Sales and other functional areas
• Evaluating processes and resources to identify potential limitations in product. Modifying designs to maximize client adoption and product quality.
• Ensure business is in compliance with Nacha ACH rules.
• Stay current or participate industry forum where necessary such as AFP and Nacha conference (remote or in person) where required to gain industry and client insight and support of future and emerging products development.

EXPERIENCE

• 10+ years of working experience in financial industry, preferably Cash Management or Transaction Banking
• 5+ years of in-depth knowledge in ACH payment product, ACH operations and other domestic payment products such as check disbursement and collections.
• 3+ years of experience in hand on agile development in a product owner role, including creating user stories, backlog refinement
• In depth knowledge in ISO and Nacha payment formats
• Experience in building web-based payment products
• A good understanding of innovative technologies and current technological trends
• Working knowledge in digital channel product knowledge such as host to host, API, SWIFT and TMS/ERP integration
• Working knowledge in the pricing strategy for payment product in the industry
• Nacha AAP certification preferred but not required

KEY RELATIONSHIPS

• Technology
• Operations
• Sales
• Compliance

COMPETENCIES BEHAVIOURAL

• Client centric mind set in product design
• Must be a team player who works well with technical and non-technical resources
• Startup mindset (comfortable with quick pace, quick change, ambiguities)
• Strong organizational skills
• A "can do " attitude
• Good oral and written communication skills and the ability to clearly articulate to all project members and stakeholders
• Must be able to see tasks through to completion without significant guidance
• Innovative mindset

TECHNICAL

• Identify client pain points based on client interaction and create differentiating experience via product design
• Familiar with legal and compliance obligation related to Nacha guidelines and other regulations related to ACH
• Ability to work with JIRA in agile squad structure
• Ability to product business process maps