Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Free uniforms
• Company parties
• Employee discounts

Overview
The Jennette Torres State Farm Agency is looking for a friendly and dependable Customer Service Representative. In this role, you’ll be the first point of contact for our customers—helping with questions, offering support, and making sure they have a great experience.
We’re seeking someone with great communication skills, a positive attitude, and a strong work ethic. You’ll also work closely with a team to ensure everything runs smoothly. This position plays an important part in building lasting relationships and keeping our customers satisfied.

Responsibilities

• Help customers with questions about our products and services
• Keep accurate notes on customer interactions and transactions
• Work to solve customer concerns and follow company guidelines
• Listen to customer needs and explain the best next steps
• Share information about available products and services that may be helpful
• Work with the team to improve customer service and satisfaction

Qualifications

• Bilingual candidates are encouraged to apply
• Previous customer service experience is preferred; insurance experience is a plus
• Enjoy helping people and finding solutions
• Property & Casualty licensed preferred
• Must be able to pass insurance exams and obtain insurance licenses. We show you how and this is sponsored!! 

Join us in providing exceptional service that makes a difference!!

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.