Supervisor- Ambulatory Care Call Center

Supervisor- Ambulatory Care Call Center

The Supervisor, Ambulatory Care Call Center Operations will be responsible for successfully supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams. Supporting the Manager, Ambulatory Care Ops, this position will be responsible for time labor management, team performance, and issue resolution. This position will also collaborate with the clinical teams; namely, nurse navigation, the phone triage nursing team, and the clinics/network sites to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls.

Education High School Diploma or Equivalent Required Associate's Degree in related field Preferred Experience 2 years experience in a supervisory/lead role Required 2 years experience in a healthcare-related setting Required General Experience with and knowledge of hospital scheduling and billing systems, preferably Epic Required

Licenses Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University. Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location: Pennsylvania-Philadelphia Job: Operational Admin & Management Schedule: Full-time Shift: Day Job Employee Status: Regular