PCL - Entertainment Operations Administrator

Job Description

Job Description

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position.

 

As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

 

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Entertainment Operations Administrator is responsible for managing the entertainment business and programming operations for the shipboard entertainment department, ensuring effective communication, planning, financials, and data tracking for the success of the operation and guest experience. They provide accurate and prompt data tracking, guiding the Cruise Director and team on key focus areas for continued success.
• The Entertainment Operations Administrator understands and supports overall guest flow and programming needs, reviewing guest comments and Net Promoter Scores from guest survey reports. They support the department in monitoring and resolving issues affecting the entertainment product and guests' cruise experience. They use location data within Ocean Intelligence to monitor guest flow and behavior, creating a customized schedule of entertainment for the arc of the guest experience.
• The Entertainment Operations Administrator coordinates with the Cruise Director to execute administrative duties accurately and efficiently, managing inventory ordering, tracking, and receiving, and supporting administration for the Enrichment program, Clergy, Guest Entertainers, and other visitors. They create, manage, and update meeting agendas, minutes, and distribution of information for the Cruise Director and Management.
• The Entertainment Operations Administrator also assists the Cruise Director in planning for key milestones and events, including dry dock, liaison with vendors, PR, and group scheduling. They understand and monitor the Entertainment budget and all budget-related requests, and help identify cost-saving opportunities without adversely affecting product standards.

Skills, Knowledge & Expertise

• Candidates for the role of Entertainment Operations Administrator must demonstrate an understanding of the entertainment business and programming operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to support others in the delivery of the same.
• Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for administering an engaging and high-quality activity program, with a commitment to support overall guest flow and programming needs. Furthermore, they must be able to create a customized schedule of entertainment for the arc of the guest experience.
• The candidate must possess solid administrative, planning, financial, and data tracking skills. 
• A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
• Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.