Front Desk Supervisor

Front Desk Supervisor Responsibilities Help guests discover their "Wanderlust" experience. Provide exceptional customer service by being engaging and taking a sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and "WOW" guests through recovery when things aren’t quite right. Keep the room inventory constantly updated in all its statuses to facilitate efficient assignment by the Front Office Manager, avoiding delays or errors and optimizing occupancy. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Conduct pre‑assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests. Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Train all new Front Desk Agents to provide exceptional customer service. Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications High school diploma or equivalent. Previous hotel or resort experience preferred. A strong desire to make an impact on other people. An outgoing and engaging personality. Computer skills. Fluent in English and Spanish. Excellent verbal and written communication skills. Ability to work in a fast‑paced setting. Ability to stand for the duration of the shift. Must be available to work a flexible schedule to include nights, weekends and holidays. Compensation Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. EEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr