Clerical Assistant 3 (Bureau of Motor Vehicles)

Clerical Assistant 3

Become part of a team that plays a key role in serving motorists and partners across Pennsylvania. As a Clerical Assistant 3 with the Department of Transportation, you will help maintain accurate vehicle records and provide important customer support. This is a great opportunity to build your experience in a fast-paced environment while supporting essential transportation operations. Bring your dedication and make a difference in the work we do within the Bureau of Motor Vehicles.

In this position, you will provide a wide range of correspondence, research, correction, and customer information services that support accurate vehicle records and strong customer service. You will support both internal staff and external partners by ensuring information is clear, complete, and processed correctly. As a Clerical Assistant 3, you will perform the following duties:

• Correspondence Support: Research executive requests, prepare formal letters, and ensure content is accurate and clearly presented
• Record Maintenance: Update electronic files, track information, and maintain organized records for program activities
• Customer Assistance: Respond to questions from customers and partners and explain requirements related to vehicle records
• Research Tasks: Review laws, policies, and system data to verify information and resolve record discrepancies
• Transaction Processing: Enter and update vehicle title, registration, and placard data within required systems
• File Management: Maintain complete case files and ensure materials are accessible to authorized staff

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.