Warehouse Operations Manager

This position is posted on behalf of our client. Bright Talent is an HR consulting firm that partners with growing companies by integrating experienced recruiters directly into their hiring teams. We are not the employer of record — the company you\'ll be joining will be shared with qualified candidates as the process moves forward. We are looking for a Warehouse Operations Manager based in San Jose, CA . POSITION OVERVIEW: This role owns the full order fulfillment cycle — from the moment an order is received through final delivery — and is accountable for safety, accuracy, efficiency, and on‑time performance across the warehouse. It requires close coordination with fulfillment and store staff, plus external partners, to keep orders moving quickly and cost‑effectively. Day to day, this means overseeing order processing, picking and packing, inventory and order tracking, quality control, and shipping prep. Success depends on strong collaboration with customer service, carriers, manufacturers, suppliers, and logistics partners to consistently hit SLAs and customer expectations. RESPONSIBILITIES: Supervises day‑to‑day warehouse operations — receiving, stocking, order processing, customer delivery, and will‑call — through hands‑on leadership of Floor Supervisors and their teams. Builds and maintains a \"safety first\" culture, driving QMS performance and ensuring safety and maintenance protocols are followed on every shift. Develops floor supervisors into strong people leaders, partnering with HR on training, hiring, and retention initiatives across the warehouse team. Owns quality and compliance across warehouse processes, including ISO procedures, material handling, order accuracy, and inspection. Maintains an organized, well‑documented warehouse — proper stock traceability, production standards, and preventive maintenance on all vehicles and equipment. Tracks key operational metrics (payroll, expenses, staffing, safety, delivery schedules) and keeps senior leadership informed on warehouse performance. Partners with Sales and meets periodically with customers to support an exceptional experience and drive market share growth. Identifies process improvements that reduce costs and beat target KPIs, while keeping the warehouse clean and organized across all shifts. REQUIREMENTS: High School Diploma or G.E.D. 5+ years of progressive warehouse operations experience, including managing a team of 15 or more. Background in manufacturing, ideally with exposure to laser or other metal fabrication techniques. Strong process and quality discipline, with a solid grasp of workforce and labor planning. Comfortable analyzing data and presenting findings clearly. Sound independent judgment within established policies and procedures. Solid working knowledge of Company products and processing equipment. Familiarity with warehouse equipment, including forklifts and other processing machinery. Working knowledge of ISO procedures and ASME B30.2 crane operation standards. Strong grounding in personnel management and supervisory best practices. SKILLS: Strong math, writing, and communication skills. Detail‑oriented with a solid understanding of safe work practices. Proficient in Microsoft Office and internal business systems. Strong organizational and time management skills. Customer‑focused with a results‑driven mindset. Solid grasp of warehouse and distribution operations, quality control, and cost management. Comfortable with basic measuring tools (calipers, micrometers, tape measures) and metric conversions. Skilled at analyzing complex data and developing practical solutions. Able to prioritize workload and stay focused on key initiatives. Effective trainer and communicator, both written and verbal. Builds strong working relationships across supervisors, peers, vendors, and the public. Thrives independently and as part of a team in a fast‑paced setting. Leads complex projects and adapts well to organizational change. Maintains accurate records and reports, manually and electronically. LICENSES/CERTIFICATIONS: Valid California Class "C" driver's license or equivalent, maintained throughout employment. OSHA‑compliant Forklift certification (training available if needed). OSHA‑compliant Scissor Lift certification (training available if needed). ABOUT OUR CLIENT: Our client is an established distribution company known for reliable service to business customers. As part of a broader effort to strengthen operations and elevate the customer experience, they\'re looking for a hands‑on leader to manage day‑to‑day warehouse operations at their Northern California facility. This person will spend the majority of their time on the floor with the team, leading by example, and will periodically support second‑shift operations (at least 2 days per month) to keep both shifts aligned. They believe a diverse team produces stronger results and are committed to building an inclusive, equal‑opportunity workplace. As part of the team, you can expect: A collaborative, supportive culture where your contributions are valued. Competitive compensation and a well‑rounded benefits package — including medical coverage, retirement plans with 401(k) match, vacation and sick leave, and a gas subsidy. Ongoing development opportunities through internal learning programs and hands‑on experience. Regular team events, volunteer opportunities, and lunch‑and‑learns. This job description outlines the primary scope of the role but isn't intended to limit it — team members are expected to pitch in wherever needed to support the broader team\'s success and their own growth. *The salary range provided in this job posting may vary based on a variety of factors including but not limited to experience, qualifications, location, and the specific needs of the company. The stated range is not a guarantee of compensation, and the employer reserves the right to modify or change it at any time. Final compensation will be determined through discussions with the candidate and will be formalized in the offer letter. #J-18808-Ljbffr