Collections Specialist

B2B Collections Specialist

LHH Recruitment Solutions is supporting a client in Troy, Michigan that is seeking a B2B Collections Specialist to join their team. This is a fully on-site, contract-to-hire opportunity offering competitive compensation and the chance to grow with a stable and well-established organization.

The ideal candidate will have experience managing business-to-business collections, building strong customer relationships, and reducing outstanding receivable balances while maintaining a high level of customer service and professionalism.

Responsibilities

• Manage a portfolio of business accounts and oversee collection activities on outstanding invoices
• Contact customers regarding past-due balances via phone, email, and written correspondence
• Research and resolve payment discrepancies, billing issues, and account disputes
• Review aging reports and prioritize collection efforts to improve cash flow
• Process and document collection activities, customer communications, and payment arrangements
• Collaborate with internal departments, including Sales, Customer Service, and Accounting, to resolve account issues
• Reconcile customer accounts and maintain accurate records of outstanding balances
• Monitor customer payment trends and identify potential credit risks
• Assist with cash applications and customer account maintenance as needed
• Support month-end reporting and accounts receivable activities

Qualifications

• 2+ years of B2B collections or accounts receivable experience
• Strong understanding of commercial collections processes and best practices
• Experience reviewing aging reports and managing delinquent accounts
• Excellent negotiation, problem-solving, and conflict-resolution skills
• Strong attention to detail and organizational abilities
• Proficiency in Microsoft Excel and accounting or ERP software
• Excellent verbal and written communication skills
• Ability to work independently while managing multiple priorities

Preferred Qualifications

• Experience working in a high-volume collections environment
• Knowledge of credit and risk management principles
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred

Compensation & Benefits

• Contract-to-hire opportunity
• Fully on-site position in Troy, MI
• Compensation: $28.00 - $33.00 per hour, based on experience
• Opportunity for long-term growth and advancement
• Comprehensive benefits available during the contract period and upon permanent hire

If you are an experienced collections professional who enjoys building customer relationships while improving cash flow and reducing outstanding receivables, we encourage you to apply today.