Operations Associate

ColoWrap Operations Associate

ColoWrap is an early-stage medical company and the pioneer of external compression technology to facilitate endoscopic procedures. The Company's flagship product, the ColoWrap Anti-Looping Colonoscopy Compression Device, is the most widely deployed anti-looping solution in the world; an elegantly simple device that is clinically proven to improve colonoscopy outcomes for both patients and the physicians and teams providing care. ColoWrap offers an unmatched opportunity to make a positive impact on the lives of healthcare providers, personnel, and patients.

What makes ColoWrap unique:

• Technology: Our flagship device delivers material clinical impacts that improve the lives and outcomes of patients, physicians, and endoscopy personnel.
• Commercial Traction: We've achieved product-market fitan especially difficult milestone in healthcareand have access to a growing base of enthusiastic end-users.
• Team: Because we do things differently, ColoWrap hires for talent and potential over industry experience. We work together and run toward challenges. Every day, we're learning something new with the goal of changing how endoscopic procedures are delivered.
• Organizational Structure: ColoWrap functions like a true, mission-driven technology start-up. We recognize the challenges of operating this way in a regulated, inefficient sectoryet we continually overcome those barriers with authenticity, ingenuity, and commitment to our cause.

The Role: We're looking for a detail-oriented Operations Associate to support the day-to-day flow of our businessfrom the moment an order comes in to the moment it ships out the door. This role is central to keeping our order fulfillment, shipping, and inventory processes running smoothly and accurately. You'll work closely with our operations and sales teams to make sure customers get what they need, when they need it. This is a great fit for someone who is organized, likes process and precision, and wants hands-on ownership in a small, fast-moving company.

Responsibilities:

• Order Processing: Receive, review, and enter customer orders accurately and promptly during business hours via phone, web, and email channels. Verify order details (products, quantities, pricing, shipping addresses) against customer POs or requests. Communicate with customers and internal teams to resolve order discrepancies or questions. Track order status through the entire lifecycle: from entry, to fulfillment, through final delivery. Respond to customer questions regarding previously processed shipping status or issues.
• Customer Shipment Processing: Promptly pick, pack, and prepare orders for shipment. Coordinate with shipping carriers (UPS, FedEx, freight, etc.) to schedule both pickups and deliveries and select appropriate service levels. Occasionally drop off outgoing packages at UPS or FedEx locations when needed. Generate shipping labels, packing slips, and required documentation. Ensure shipments comply with any applicable medical device handling/labeling requirements. Monitor shipments for on-time delivery and troubleshoot delays or issues.
• Internal Shipping Processing: Pick, pack, and prepare team members' requests for shipment. Orders include requests for collateral assets, product, swag, "trackit packets", and uniforms. Clarify with internal team members to resolve order discrepancies or questions.
• Inventory Management: Maintain accurate inventory counts across warehouse locations and in an orderly manner. Perform regular cycle counts and reconcile discrepancies. Receive and inspect incoming inventory shipments from vendors/manufacturers. Monitor stock levels and flag reorder needs to management. Keep inventory records organized in our system (ERP/inventory software). Support organization and upkeep of warehouse space (bins, pallet racking, labeling). Will eventually learn to safely operate a pallet stacker to move and store inventory.
• General Operations Support: "Trackit" packets Receive and process procedural data from customers. Steps include data entry, QA, and validation. Organize hand-off to data analysis and clarify with internal account owners to resolve order discrepancies or questions. Maintain clean, accurate records and documentation for audit/compliance purposes. Identify opportunities to improve order, shipping, or inventory workflows. Assist with other non-Operations-specific tasks as needed.

Qualifications:

• 13+ years of experience in order processing, warehouse operations, logistics, or inventory management (medical device or healthcare industry experience a plus).
• Strong attention to detail and accuracymistakes in this role have real downstream impact.
• Comfortable using computers/software for order entry and inventory tracking (experience with an ERP or inventory management system a plus).
• Basic proficiency with Microsoft Excel/Google Sheets.
• Ability to lift/move boxes up to 50 lbs and be on your feet often in a warehouse environment.
• Strong communication skills and a team-first attitude.
• Ability to prioritize and stay organized when handling multiple orders/tasks at once.
• High school diploma or equivalent required; associate's or bachelor's degree a plus.

This is an in-office position, Monday through Friday.

Why Join ColoWrap: Be part of a small, growing medical device company making a real impact on patient care. Hands-on role with visibility into the full operations of the business. Competitive compensation Comprehensive benefits package, including health, dental, vision, and retirement benefits; employee premiums 100% employer paid Unlimited PTO policy Career growth opportunities within a fast-growing, innovative Company Ongoing professional development and training