Branch Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. This key management position is responsible for all operational aspects of CTDI Branch operations. This will include managing and leading CTDI employees and management staff. Other duties include managing production including technical, logistics, and inventory control operations. The Branch Manager also directly interfaces with our customer in an effort to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the branch. Specifically, the responsibilities of the position include: Duties and Responsibilities Ensure that customer service expectations are met, including achieving all CTDI service levels metrics and quality performance goals. Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations. Responsible for P&L/Budget management for branch location. Monitor and manage all revenues and expenses that impact P&L performance. Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance. Prepare various reports and analyses as required by the customer or CTDI internal organizations. Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process. Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws. Ensure compliance with all building security requirements set forth by CTDI and its customers. Position reports to the Director of Program Management for a major CTDI customer with dotted line reporting responsibility to the Corporate VP of Operations. Required Skills: Excellent leadership ability. Strong coaching and employee development skills and experience. Strong interpersonal skills with the ability to motivate others. Advanced customer interaction skills with the ability to communicate effectively. Superior verbal and written communication skills. Proven organizational and analytical skills. Proactive problem‑solving ability. Strong financial skills/background. Required Experience: Minimum of a B.S. Degree in Business Management or a related discipline is preferred. 10‑15 years of proven Operations management experience required. 10+ years working in a high-volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation. Experience in fostering strong coaching relationships and advancing employee development initiatives. Advanced understanding of Project Management principles and the criticality of deadline prioritization. Highly skilled in effectively managing a challenging workload, prioritizing tasks and consistently meeting deadlines. Profound customer interaction skills coupled with effective communication abilities. Strong analytical and numerical skills, with the ability to analyze data, identify trends and make data‑driven decisions. Proficiency in MSOffice (Word, Excel, Access and Project), report preparation and data analysis. Physical Demands and Working Conditions Warehouse environment. You will love working in our family-oriented company! When you join our family, you will enjoy perks such as: Weekly pay Positive, team-oriented, inclusive workplace Health insurance Vision insurance 401(k) Life insurance Disability insurance Employee assistance program Work Authorization: United States (Required) Must be 18 years of age This position does not qualify for visa sponsorship. As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting View email address on click.appcast.io . CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr CTDI