Business Operations Associate

Position Overview As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast-paced, team-oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity. Role Responsibilities Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes. Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation. Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding. Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols. Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic. Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy. Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications Ability to read, interpret, and record data accurately for compliance and reporting. Strong organizational and multitasking skills in a deadline-driven environment. Proficiency in Microsoft Office and data entry systems with intermediate PC skills. Effective verbal and written communication skills for customer and team interactions. Ability to lift up to 20 lbs and work on your feet for extended periods. Commitment to confidentiality, integrity, and adherence to CarMax policies. Flexibility to work varied schedules, including nights, weekends, and holidays. Benefits Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. The hourly rate for this position is: $15.50 - $23.30 CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. #J-18808-Ljbffr