Technical Support Specialist
Luxoft
Get AI-powered advice on this job and more exclusive features. Technical Recruiter at DXC/Luxoft USA and Canada Project Description: The WellMed Tech Support Specialist will play a critical role in assisting the WellMed Helpdesk to support WellMed employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization. Responsibilities: Accept Inbound Calls: Receive and handle inbound calls from WellMed employees reporting technical issues. Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution. Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution. Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution. On-Call Support: Participate in an on-call support rotation basis, typically for 2 - 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage. Mandatory Skills Description: 1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10. 1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones. 6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents. Effective communication skills to interact with colleagues and end-users. Efficient call handling abilities to ensure prompt and accurate issue resolution. Nice-to-Have Skills Description: Experience with Microsoft Office Seniority level Entry level Employment type Full-time Job function IT Services and IT Consulting #J-18808-Ljbffr
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$48k - $52k
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$24 - $27 per hour
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...and Quality FrameworksCollaborate with data engineering teams to develop reusable testing assets and automated validation processes.Support implementation of automated testing frameworks for data validation, reconciliation, regression testing, and quality monitoring....SuggestedFull timeWork experience placementWork at officeLocal areaRemote work- ...and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable...Full timeRemote workHome office
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$51k - $82k
...security organization in San Antonio, Texas, seeks a Call Center Service Representative 4. The role includes providing Tier I and II technical support, managing client requests, and maintaining network diagrams. Candidates should have 4-5 years IM/IT support experience,...- Pit Crew Technologies LLC, located in San Antonio, is hiring an entry-level IT Support Technician. This full-time role primarily involves providing technical support to small and medium businesses, with responsibilities from desktop deployment to network troubleshooting...Full timeCasual work
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$89.99k - $172k
...dedicated Decision Science Analyst I, you will provide decision support for business areas across the enterprise. Staff in this area... ...Leverage intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross‑functional teams...Work at officeRelocation packageFlexible hours- ...and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable...Full timeRemote workHome office
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- ...for reporting. Conducts thorough testing and validation of reports and dashboards to ensure data accuracy and quality. 2. Technical Support and Maintenance:10% ~ Provides technical support and troubleshooting for Power BI and/or other BI applications utilized...Work at office
$70k - $83k
...complex data into actionable insights. You will partner closely with internal leaders across Product, Sales, Success, and Marketing to support business priorities and improve visibility across key metrics. About eSkill eSkill provides pre-employment assessment and...Work at officeFlexible hours- ...that impact business performance, enhance business decisions, and support the overall data strategy of the organization. The Senior Data... ...preferred. Experience communicating results of analyses to technical and non-technical leadership teams to influence the strategy....
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- ...to receive instant updates as new positions become available. Support Analyst provides front-line support for the company’s core business... ...system access, and escalates more complex issues to internal technical resources or software vendors. This is an entry-level position...
- SQL, UX and Human Centered Design Tableau, Any Reporting Tool, ETL Supports and enables the business by analyzing and evaluating relevant routine business data, information, metrics and processes to identify opportunities and solutions to business plan development and...Work experience placement
- We are seeking a Technical Business Analyst with strong analytical and communication skills to bridge the gap between business needs and... ...templates. Perform gap analysis and data audits using SQL queries. Support user acceptance testing (UAT), QA validation, and change...
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