Quality Control Coordinator

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

The Quality Control Coordinator is responsible for managing appraisal orders from initial receipt through final delivery, including any revisions or addenda. This role coordinates with appraisers, internal teams, and customers to ensure timely, accurate, and compliant appraisal processing while maintaining high quality standards and excellent customer service.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

• Appraisal Order Management

• Process appraisal orders from receipt through final delivery, including revisions and addenda.
• Assign incoming appraisal orders by locating qualified appraisers and negotiating fees as needed.
• Recruit appraisers, including conducting due diligence and managing fee negotiations.
• Perform daily follow-up on appraisal orders in progress.
• Maintain accurate and complete documentation in the operating system for each file.

• Quality Control & Compliance

• Review appraisal reports for errors, omissions, and typographical mistakes.
• Coordinate with appraisers to obtain required corrections or revisions.
• Ensure completed appraisal reports meet internal quality standards and customer expectations.
• Comply with all state, federal, and company policies, procedures, and regulations.

• Customer Service & Communication

• Respond promptly to incoming emails and phone calls.
• Resolve customer issues and answer questions in a timely and professional manner.
• Commit to exceeding customer expectations by actively listening and delivering effective solutions.
• Maintain respectful and professional relationships with internal and external customers.

• Process Improvement & Performance

• Participate in department meetings to improve appraisal processes and workflows.
• Follow detailed procedures in a fast-paced environment while ensuring accuracy.
• Identify opportunities for system and process improvements and suggest solutions.
• Set personal performance goals and meet departmental goals established by management.
• Organize, prioritize, and schedule tasks to meet deadlines and project urgency.
• Maintain high standards of work quality despite pressing deadlines.

• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High School Diploma or equivalent required.
• One (1) year of related experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and accuracy.

Skills, Abilities, and Knowledge

• Strong problem-solving skills.
• Ability to follow detailed procedures and ensure accuracy.
• Effective customer service and interpersonal skills.
• Ability to meet deadlines and manage competing priorities.
• Proficiency with computer systems and virtual desktop tools.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting and carrying (up to 20-25 lbs. lifting; 10-25 lbs. carrying)
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REVISION HISTORY

Last Updated: 2/3/2026

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
  
• Health Savings Account with employer contribution
  
• 401(k) Retirement plan with employer match
  
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  
• Adoption Assistance
  
• Tuition & Certification reimbursement
  
• Employee Mortgage Loan Program
  
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  
• Matching Gifts Program - dollar-for-dollar up to $1,000
  
• Access to grants, nonprofit resources, and volunteer opportunities
  
• More than $6,000,000 donated since 2020
  
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  
  

Equal Employment Opportunity


We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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