IT Support Specialist

IT Support Specialist The IT Support Specialist to provide on-site technical assistance for the [Location] office. In this role, you will be a key point of contact for hardware, software, and network support, ensuring smooth day-to-day IT operations. You will work closely with employees, IT teams, and vendors to troubleshoot issues, implement system updates, and maintain IT infrastructure. This role requires problem-solving skills, excellent customer service, and the ability to collaborate with other IT departments to support the location. Essential Functions: Service Operations Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the [location] environment Serve as the primary on-site IT support for all high priority or "white glove" issues involving Globus Executives. Help maintain an up-to-date inventory of all IT assets, including computers, peripherals, software licenses, and network equipment. Coordinate with the IT Asset management team regarding hardware purchases, warranty claims, and replacements. Cyber Security Support IT Cybersecurity policies including end user training, password management, MFA, and endpoint security Ensure compliance with corporate IT standards and assist with security audits and incidents Technical Operations Collaborate with the technical operations team and assist with infrastructure related issues involving servers, network, and back office IT services Business Systems & Support Understand the business systems that the [location] relies upon Serve as Tier 1 support to ensure that business system issues are well documented and routed to the correct support group Qualifications: Education: High School Diploma or equivalent; Bachelor's Degree preferred Technical Skills: Windows Environment running Windows 11, Windows 10. Experience with MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), Adobe Acrobat, and Anti-Virus / Anti-Spyware software Communication: Strong written and verbal communication skills InterSources