Dispatch Supervisor

Delivery Logistics Dispatch SupervisorCompensation: $50,000-$55,000Schedule: Sunday-Thursday 10:00 AM- 6:00 PMLocation: Bountiful, UtahStatus: Full-TimeBenefits: Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time off (PTO), paid holidays, employee discountAbout WholesomeCo: At WholesomeCo, you're not just taking a job; you're joining a team that's constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We're committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.WholesaleCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah's population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people's lives.The Delivery Logistics Dispatch Supervisor serves as the linchpin of our logistics operation, ensuring every delivery departing our facility meets the highest standards of accuracy and efficiency. You will be pivotal to the greater operational success, overseeing the end-to-end coordination of outbound logistics to guarantee 100% order integrity and delivery precision."Responsibilities Include:Creating the schedule for the team on a rotating basis to ensure quality coverage at all times.Collaborating with delivery leadership to ensure the department stays on top of changes.Monitoring routes to ensure driver safety and tracking team delivery metrics.Coordinating, routing, and scheduling deliveries, assembling orders, and facilitating payment processing.Creating transportation manifests and other required records for patient deliveries.Answering calls with a cheerful, positive attitude regarding dispatch orders, or courier drivers who have issues or need assistance on their routes.Maintaining ongoing knowledge of company products and current state laws regarding medical cannabis and delivery regulations.Monitoring routing software and communicating effectively with drivers throughout the day, serving as their point of contact if they need assistance while out on a delivery route.Ensuring all rostered drivers have a route assigned in the system and in the correct delivery area so routes are completed safely and on time, including making route changes and assignments in the routing software as needed (training provided — sound judgment is key).Overseeing and managing the returns process following each delivery route, checking in all undelivered orders and cash payments.Managing the performance of the dispatch team.Managing delivery slots and ensuring order availability across all delivery zones.Assisting with training new dispatch agents to ensure they meet performance expectations.Communicating operational updates, expectations, and changes to the dispatch team.Addressing performance, attendance, and behavioral concerns promptly and appropriately.Identifying training needs and providing additional coaching or practice to support team development.Conducting regular one-on-one meetings with dispatch agents and their lead.Other job duties as requested.Qualifications:2-4+ years of management experience, preferred3+ years of dispatch or transportation industry experience, preferred, including experience creating efficient driver routesFrontApp experience, preferredValid driver's license and a clean driving recordMust pass all required pre-employment/post-offer background checksAge 21 or over, per state requirementSuperior written and verbal communication skills, including the ability to proactively surface concerns, successes, and ideas to leadershipStrong computer skills, comfortable learning and working with new software, applications, and smartphone appsExperience with data organization, routing, Microsoft, and Google productsStrong teamwork mentality, able to build trustworthy, supportive working relationships and work well with othersStrong logical thinking, analytical, and problem-solving skills; data-driven and highly organizedFlexibility and adaptability to thrive in a fast-paced, constantly changing start-up environmentMust be reliable and dependable at all timesMust be able to work well under pressureAbility to handle in-bound calls from drivers and/or customersAbility to handle internal ticketsWholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.