Front Desk Supervisor

Benefits:

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

The Front Desk Supervisor is a member of the Executive team at the property. The Front Desk Supervisor will work a regularly scheduled front desk shift.

Responsibilities

· Supervise the front office staff on a day-to-day basis

· Ensure high guest service standards in accordance with policies

· Attend to guests’ inquiries, requests, complaints and compliments

· Monitor departmental costs to ensure performance against budget

· Oversee staff training and procedures to ensure ongoing delivery of quality guest service

· Attend to crisis or emergency situations as necessary

· Record the details of events and take necessary actions

· Supervise Front Desk staff to ensure optimum occupancy and average daily rate

· Communicate effectively with other operating departments

· Display a high degree of professionalism and integrity as befitting a member of management

Open availability to work morning, evening, audit shifts

Open availability for work weekends and holidays

Attend to employee schedules

Maintain high level of integrity as required by Hilton

Ability to cover front desk shifts when needed and other operations if required.