Service Advisor

JM AUTO SERVICE LLC

Providence, RI

Job Description
Job Description
About the Role:
Join JM Auto Service as a Service Advisor, where you’ll serve as the key link between our customers and skilled technicians. In this role, you’ll deliver excellent customer service and help clients navigate their automotive needs with confidence. Bilingual skills (English/Spanish) are a plus
Responsibilities:
Greet customers and assess their automotive service needs.
Provide accurate estimates and explain repair options clearly.
Coordinate with technicians to ensure timely service delivery.
Maintain customer records and follow up on service appointments.
Upsell additional services and products when appropriate.
Resolve customer concerns and complaints professionally.
Stay updated on industry trends and automotive technology.
Ensure the service area is organized and customer-friendly.
Requirements:
Proven experience as a Service Advisor or similar role in the automotive industry.
Excellent communication and interpersonal skills.
Strong customer service orientation and problem-solving abilities.
Knowledge of automotive systems and repair processes.
Ability to work in a fast-paced environment.
Valid driver's license and clean driving record.
High school diploma or equivalent; automotive certification is a plus.
Detail-oriented with strong organizational skills.
About Us:
JM AUTO SERVICE LLC has been proudly serving the Providence, RI community for years. Our commitment to quality service and customer satisfaction has earned us a loyal customer base. Our employees enjoy a supportive work environment and opportunities for growth in a thriving automotive service industry.

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Vacancy posted more than 2 months ago

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