Field Service Coordinator

JOB TITLE: Field Service Coordinator

Bayer Built Woodworks is a premier manufacturer and distributor of high-quality interior and exterior doors, millwork, and stair systems.

As a family-owned company based in Minnesota, we proudly serve the Midwest with industry-leading service, exceptional craftsmanship, and a deep commitment to customer success.

Our team is passionate about providing reliable products and outstanding support to builders, dealers, and homeowners alike. At Bayer Built, we believe our people are the foundation of our continued success, and we're dedicated to fostering a culture of integrity, safety, and growth.

THE QUICK DETAILS:

• Job Type: Full-time
• Pay: Starting at $30-$35/hour
• Hours: Various, Monday-Friday

BENEFITS:

• Health insurance
• Dental insurance
• Team Member Life Insurance / Dependent Life Insurance
• Short & Long -Term Disability
• 401(k) - 401(k) matching
• Paid Vacation & ESST Time
• Holiday Pay
• Minnesota Paid Family & Medical Leave
• Hospital Indemnity, Accident and Critical Illness Insurance

JOB SUMMARY:

Complete field service requests to repair products that have defects or warranty issues. Ensure customer satisfaction with Bayer Built Products and Services.


ESSENTIAL FUNCTIONS:

• Schedule Field Service work and repair of Millwork products
• Travel to Bayer Built territories to complete warranty work
• Field repair interior and exterior door issues
• Skilled craftsmanship
• Excellent communication skills
• Coordinate with Field Service Coordinator paperwork and schedule appointments with customers
• Gather and inspect product
• Follow up with production team leaders issue identified
• Completes necessary credit paperwork for customers
• Follow up with internal contact to identify product concerns
• Identify charge backs to vendors

SECONDARY RESPONSIBILITIES:

• Computer tracking and reporting for completed types of work and analysis of issues
• Follow up with Quality Control / Team Leader

NECESSARY KNOWLEDGE, SKILLS & ABILITIES:

• Must have understanding of Bayer Built WoodworksBuilt products
• Attention to detail
• Possess valid driver's license and a clean driving record (willing to travel in rural and metro areas)
• Must be able to work independently

EDUCATION AND EXPERIENCE:

• High School Diploma
• Carpentry or cabinet making school preferred
• Experience working with Bayer Built products

Required Work Hours: Various, Monday - Friday