Senior FOH Manager | Hot Concept! | Rochester, NY #ZSB 3648758

Job Description

Job Description

Are you a service-obsessed leader who thrives in the energy of a fast-paced, full-service restaurant? We’re looking for a  passionate, driven, and hands-on Manager to take charge of front-of-house operations and deliver unforgettable guest experiences—every shift, every day.

As the face of our restaurant, you'll inspire your team, elevate service standards, and create a culture where hospitality shines. This is your chance to lead with purpose in a high-performing, high-volume environment backed by a strong corporate structure and support.

What You’ll Do:

• Champion daily FOH operations and lead by example on the floor
• Inspire, train, and grow a top-tier team of servers, hosts, bartenders, and support staff
• Ensure flawless execution of brand standards, service procedures, and safety protocols
• Collaborate with BOH leaders to ensure seamless service and guest satisfaction
• Manage labor and staffing to meet business needs while hitting budget goals
• Handle guest feedback with confidence and care, turning issues into opportunities
• Support administrative tasks, inventory, and ordering as needed
• Build a culture of accountability, learning, and excellence

Job Benefits:

• Competitive salary (commensurate with experience)
• Performance-based quarterly cash bonus program based off metrics with key financial measures.
• 401K with match
• Comprehensive health benefits
• Paid time off (PTO)
• Meal benefits
• Excellent room for growth and advancement

What We’re Looking For:

• 3+ years of FOH management experience in a high-volume, full-service, corporate restaurant
• A natural leader with a track record of driving service excellence and team engagement
• Strong knowledge of restaurant operations, scheduling, and cost controls
• A problem-solver with outstanding communication and people skills
• ServSafe and/or local food handler certifications (preferred)
• Flexibility to work nights, weekends, and holidays

This is more than a job, it’s a leadership opportunity to make a real impact. If you’re ready to bring energy, integrity, and world-class hospitality to the table, we want to hear from you.