Technical Service Representative

Job Description

Job Description

Technical Service Representative Position

About Us:

Safe Flight, a leader in aviation safety and flight performance systems, was founded in 1946. The company pioneered the development of Stall Warning and Angle of Attack, Automatic Throttle Systems, Wind Shear Warning, and many other innovations in aircraft instrumentation, flight performance, and control systems for fixed and rotary winged aircraft. With product installed on over two-thirds of the world’s aircraft, Safe Flight counts among its customers the majority of the world’s aircraft manufacturers, more than 50 airlines, hundreds of operators of corporate jet aircraft and U.S. and International Armed Services.

Safe Flight’s benefits : include employer-funded health care, on-site lunch program, 401K contribution, Wellness and Education Reimbursement, paid-time off and sick time, and various other programs.

Job Details:

Work schedule: Monday through Friday 8:00 am to 4:45 p.m. (onsite)

Salary range: $80,000 to 110,000 (pay will be commensurate with experience)

Duties/Responsibilities:

• The Technical Services Specialist will be the first point of contact for our customers, guiding them through our hardware and software features and capabilities, ensuring their satisfaction.
• Serve as first point of contact, supporting installation and service guidance to ensure seamless and successful implementation of our technologies.
• Experience in the aviation industry.
• Play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers’ experience.
• Previous experience in troubleshooting aircraft electrical and avionics systems.
• Experience using test equipment to analyze electrical circuits.
• Demonstrate familiarity with software programming languages, a bonus.
• You must be willing to travel and participate in flight testing of new products if required.
• Strong computer skills and familiarity with Microsoft Office Applications preferred.
• Demonstrate effective communication and people skills.
• Support the Repair Department, Production, Electrical Engineering, Software Engineering, Testing Engineering and Systems Engineering.
• Train our customers in all Safe Flight products. As part of that responsibility, you will also write applicable Guides/Manuals/Procedures.
• Safe Flight has one shift; Technical Services will manage all after-hour communications.
• Associate degree or College degree or Military experience preferred.
• Previous experience in troubleshooting aircraft electrical and avionics systems.
• Four years’ experience in electrical and avionics systems troubleshooting and repair (Military, OJT or College) required.
• Must be eligible to acquire security clearance. Familiarity with Microsoft Office Applications preferred.

Required Skills/Abilities:

• Associate degree or College degree or Military experience preferred.
• Previous experience in troubleshooting aircraft electrical and avionics systems.
• Four years’ experience in electrical and avionics systems troubleshooting and repair (Military, OJT or College) required.
• Must be eligible to acquire security clearance. Familiarity with Microsoft Office Applications preferred.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunities Employer

Safe Flight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.