Customer Service Account Specialist

Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments. Pay Range $54,200.00-$74,500.00 Annual This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. Position Overview The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs. Roofing Systems Guarantee responsibilities include maintaining files, processing payments, issuance in timely manner, and transfer of guarantee ownership. Your Day to Day: Order Entry Order Management, ensuring all information is accurate to ensure perfect order delivery Maintain guarantee to do list, mail and fax each day, and issue guarantees in a timely manner. Roofing Systems Build relationships with our external customers and partner with internal customers to ensure customer satisfaction Insulation Systems: Pro-actively communicate daily with internal and external customers Manage credits, debits and deductions. Specialist has some authorization to resolve customer issues complaints Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders Manage and maintain spreadsheets/reports Assist in training new employees and cross training across all Insulation Systems channels Handle basic product information calls from downstream customers May be required to perform other related duties as assigned What You Bring to the Team: High School Diploma plus 5 years experience OR BA degree with 1 year experience Solid interpersonal, verbal and written communications skills Basic analytical decision making and ability to think through complex issues Proficient in Microsoft Word, Excel, Outlook (Basic) Basic knowledge of SAP or ERP systems Basic knowledge of Accounts Receivable concepts for deduction resolution Solid attention to detail Solid organizational and prioritization skills Solid ability to multi task Solid ability to work in a team environment as well as independently with limited supervision Ability to develop product knowledge (Basic) Basic problem resolution and negotiation skills Solid listening skills Solid relationship building skills with internal and external customers Minimal travel required 0 to 10 days per year May be required to lift, carry, push or pull up to and including 25 pounds Work environment is typical of an office environment Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team. Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs. Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce. Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story. Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.