Technology Operations Manager

Job Description

Job Description

Position Overview

The Technology Operations Manager is responsible for the day-to-day technology operations, monitoring, incident response, and resilience testing of DataCT's production environment. The role is the primary DataCT-side partner to DataBP LLC (technology services provider) and the SIP Processors for environment changes, operational events, and regulatory readiness work.

This is a hands-on engineering-operations role with a heavy emphasis on Reg SCI readiness, BCP/DR, change control, and access governance. The Technology Operations Manager ensures that DataCT's technology footprint operates predictably, securely, and in full compliance with the controls required of a market-infrastructure Administrator.

DataCT operates under the independence, governance, and transparency framework established in the CT Plan and the Administrator RFP. All staff are expected to uphold the independence of the Administrator function, avoid actual or perceived conflicts of interest, and support the governance reporting obligations of the Operating Committee of CT Plan LLC.

Core Responsibilities

Production Operations and Monitoring

• Oversee day-to-day technology operations, health monitoring, alerting, and performance reporting.

• Coordinate operational triage with DataBP LLC, SIP Processors, and third-party technology vendors.

• Maintain on-call rotations, incident-response runbooks, and post-incident review discipline.

Change Management and Release Control

• Administer the change advisory board, release calendars, and environment governance.

• Ensure every production change is pre-authorized, tested, documented, and reversible.

• Coordinate with the Operating Committee and counsel on material change notifications where required.