HR Technology Operations Manager
Focus on WD
HR Technology Operations Manager Permanent | Remote (UK) The Role Lead a team responsible for the day-to-day operation of Workday and related HR systems within a global HR Technology function. You’ll own Tier 1 support and build the service standards that keep HR technology reliable and scalable. What You’ll Do Lead and develop a team of HR Technology Analysts. Own Tier 1 support, ensuring issues are resolved within SLA or escalated to Functional and Integrations teams. Build and improve the service model, including SLAs, processes and knowledge management. Manage incidents, root cause analysis and system stability, including readiness for releases, payroll and benefits cycles. Use performance data to drive improvement, automation and self-service. Ensure compliance with data governance, security and audit requirements. About You 6–9 years in HR Technology, HRIS or enterprise application support. Strong Workday experience in a global organisation. Proven team leadership experience. Track record running support operations and improving service management frameworks. Strong analytical, communication and stakeholder management skills. #J-18808-Ljbffr Focus on WD
Vacancy posted 5 hours ago
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