HVAC Account Manager

HVAC/R & Plumbing Account Manager

Crawford Mechanical Services, a Quantum Industrial company, is a leading mechanical and plumbing contractor, with operations across multiple states, specializing in large-scale commercial and industrial projects. Our team delivers innovative solutions for critical sectors, such as data centers, semiconductor manufacturing, biopharma, aviation, oil & gas, and more. We are known for our focus on cutting-edge fabrication technologies, our commitment to quality craftsmanship, our strong client relationships, and above all, our culture. "We build people" is not just a catchphrase. We are a group of innovators, creatives, and craftsmen, who push boundaries and challenge the status quo. Our culture is centered around empowering our employees to reach their full potential by providing them with opportunities for growth, development, and personal and professional advancement. "We build people" who build amazing things.

About the Role: We are looking for a driven and customer-focused HVAC/R & Plumbing Account Manager to join our team. This role is ideal for a sales and operations leader with experience in mechanical services who thrives in a fast-paced environment. The Account Manager will be responsible for growing our service business, maintaining strong client relationships, and ensuring operational and financial performance.

Key Responsibilities:

• Business Growth & Client Management: Drive sales for HVAC/R and plumbing services, manage client relationships, and oversee customer communications to ensure contract retention and expansion.
• Financial & Operational Performance: Oversee P&L, track financial targets, and implement strategies to improve efficiency and profitability.
• Field Engagement & Compliance: Conduct site visits, attend industry events, and ensure adherence to company safety, IT, and training standards.

What You'll Do:

• Sales & Market Growth: Develop new business and expand existing client accounts to grow revenue in Arizona.
• Customer Satisfaction & Retention: Build long-term relationships with clients, ensuring high satisfaction and contract renewals.
• Operational Excellence: Align service teams with company goals, improve processes, and serve as the primary liaison between customers and internal teams.
• Financial Management: Track P&L performance, oversee billing, and ensure profitability.
• Industry Leadership: Represent Quantum Industrial at trade shows, networking events, and client meetings.

What You Bring:

• Education & Experience:
• Bachelor's degree in Business, Engineering, HVAC, Plumbing, or a related field (preferred)
• Equivalent industry experience in mechanical services, HVAC/R, plumbing, or facility management may be considered
• Valid driver's license and ability to travel within Arizona
• Proven Expertise:
• Experience in sales, account management, or business development within HVAC/R, plumbing, or industrial services
• Strong background in contract management, P&L oversight, and customer relationship management
• Familiarity with mechanical systems, service agreements, and financial reporting tools
• Skills You'll Need to Succeed:
• Sales & Negotiation – Ability to close deals and drive revenue growth
• Communication & Relationship-Building – Strong client engagement and leadership skills
• Financial & Business Acumen – P&L management, budgeting, and contract negotiation expertise
• Problem-Solving – Ability to assess client needs and provide effective solutions
• Project & Time Management – Ability to manage multiple priorities efficiently
• Technical Knowledge – Understanding of HVAC, plumbing, and mechanical service systems

Work Environment & Physical Requirements:

• Ability to climb ladders, access rooftops, and conduct on-site inspections
• Comfortable working in various conditions, including outdoor and mechanical room settings
• Ability to walk, stand, or move for extended periods during site visits and client meetings
• Ability to lift and carry up to 25 lbs. as needed

This is an opportunity to take ownership of a key market and make an impact in a growing company. If you're a results-driven professional with a passion for service sales, we'd love to hear from you!