Medical Practice Coordinator-Diagnostic referral service

Job Title

Job Description

Primary Functions:

1. Facilitate access to care. This role is a dual role with half time with Diagnostic Referral Service and half time with Transplant team. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage the wait list and referral work queue to ensure it is at or below established metrics.

2. Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinic flow.

3. Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.

Essential Functions:

• Facilitate patient access to care by managing scheduling, referrals, and wait lists across all service sites to meet established access metrics.
• Oversee daily provider schedules and EPIC templates, including building, modifying, and maintaining templates in collaboration with divisional leadership.
• Monitor and analyze template utilization, patient access, and provider productivity using EPIC and reporting tools; implement adjustments as needed.
• Manage schedule changes such as cancellations, holds, unavailable time, and single-day edits within EPIC.
• Provide comprehensive administrative support to divisional leadership and providers, including calendar management, meeting coordination, and alignment between EPIC and Outlook.
• Coordinate provider-related administrative processes, including credentialing support, CME tracking, CV maintenance, and hospital reappointment applications.
• Develop and distribute monthly and on-call schedules; ensure accurate communication with internal and external partners.
• Manage timekeeping and PTO processes for assigned staff using Kronos.
• Serve as a professional point of contact for patients, providers, and external partners, ensuring timely, courteous, and effective communication.
• Support departmental and divisional projects, initiatives, and operational improvements.
• Maintain accurate records and documentation across shared drives, Teams, and SharePoint.
• Maintain required on-site presence to support clinical operations.

Requirements:

• Required: High School Diploma or equivalent
• Associate degree preferred, or equivalent combination of education and relevant experience
• Experience in healthcare administration, clinic operations, scheduling, or provider support preferred
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced, clinical environment
• Proficiency with scheduling systems and electronic health records (EPIC experience preferred)

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.

Job Info

• Job Identification 18819
• Job Category Clerical
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 1600 Rockland Road, Wilmington, DE, 19803, US (Hybrid)