account manager

Account Manager

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Account Executive – Healthcare Staffing

The Account Executive is responsible for developing, managing, and expanding relationships with healthcare clients by delivering staffing solutions that meet workforce needs. This role serves as the primary client liaison, ensuring high levels of customer satisfaction while driving revenue growth through new business development and account expansion.

Key Responsibilities

• Serve as the primary point of contact for assigned healthcare clients, including those with health insurance or similar.
• Build and maintain strong, consultative relationships with decision‐makers and operational leaders
• Conduct regular check‐ins, business reviews, and workforce planning discussions
• Business Development & Sales
• Identify and generate new healthcare staffing opportunities through prospecting, referrals, and networking
• Present staffing solutions, including per diem, travel, contract, contract‐to‐hire, and permanent placement (as applicable)
• Negotiate rates, terms, and service agreements in alignment with company margin goals
• Meet or exceed revenue, gross margin, and account growth targets
• Partner with recruiters and operations teams to ensure timely, high‐quality candidate submissions and placements
• Communicate client requirements clearly, including credentials, compliance, schedules, and onboarding expectations
• Monitor fill rates, time‐to‐fill, and assignment performance
• Ensure compliance with healthcare industry regulations, client policies, and credentialing requirements
• Resolve client issues related to performance, coverage, billing, or service delivery in a timely manner
• Maintain accurate records in the ATS/CRM system
• Stay informed on healthcare labor trends, market conditions, and competitor activity
• Provide feedback to internal teams to improve service delivery and candidate quality

Required Qualifications

• 2–5+ years of sales or account management experience, preferably in healthcare staffing
• Strong understanding of healthcare staffing models (contract, travel, per diem, perm preferred)
• Proven ability to build relationships and close business
• Excellent communication, negotiation, and presentation skills
• Strong organizational and time management abilities
• Proficiency with CRM/ATS systems and Microsoft Office

Preferred Qualifications

• Prior experience supporting hospital systems or large healthcare organizations
• Knowledge of healthcare compliance, credentialing, and onboarding processes
• Bachelor's degree in Business, Healthcare Administration, or related field
• Experience in staffing agency or MSP/VMS environments

Key Competencies

• Consultative selling
• Client retention and expansion
• Problem resolution and follow‐through
• Collaboration with recruiting and operations
• Results‐driven and customer‐focused mindset
• Performance Measures
• Revenue and gross margin growth
• Client retention and satisfaction
• Fill rate and time‐to‐fill metrics
• New client acquisition

Location: (MI)

Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at View phone number on click.appcast.io

Rewards

Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client

Select Awards

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan