Receptionist - Per Diem

Be The First Voice Of Compassion

Every day, families facing one of life's most difficult journeys reach out to Hospice of the East Bay for guidance, support, and comfort. Often, the first person they speak with is our Receptionist.

At Hospice of the East Bay, the Receptionist is much more than the person who answers the phone. They are a welcoming presence, a calming voice, and an essential connection between our community and the compassionate care we provide. Whether greeting a grieving family member, assisting a patient, welcoming a volunteer, or directing a call to the right team member, this role helps ensure every interaction reflects the dignity, respect, and kindness that define our organization.

Hospice of the East Bay is a community-based hospice and home care organization serving terminally ill patients and their families. Through an interdisciplinary team approach, we provide expert end-of-life care and bereavement support for one year following a loved one's death. Because we believe everyone deserves compassionate care regardless of their ability to pay, we rely on community support, donations, and insurance reimbursement to continue our mission.

Come discover why Hospice of the East Bay has been certified as a Great Place to Work for six consecutive years.

What You'll Do

• Professionally represent Hospice of the East Bay to the public, while promoting optimal customer service at all times.
• Appropriately route all phone calls timely, accurately and courteously, using pleasant speaking and paging voice.
• Understand and respond to public inquiries with accurate information about Hospice services and mission.
• Maintain pleasant, professional working relationships with all staff and volunteers. Assist with training of new Administrative Volunteers relating to Front Desk procedures and office equipment.
• Compile data for statistical reports for the front desk and Admissions Department.
• Maintain and update staff lists and staff mailboxes.
• Open and distribute in-coming mail, posting out-going mail, maintenance of the postage meter.
• Orders, distributes and maintains office, janitorial and kitchen supplies timely, accurately and with attention to cost effectiveness; monitors postage machine use and orders postage.
• Responsible for updating and maintaining Safety Box and contents, including the emergency cell phone.
• Update and distribute monthly agency event calendar and volunteer calendars.
• Other duties as assigned.

Experience And Education

• High school diploma (or equivalent) required.
• Minimum of one (1) year relevant experience required; five years experience in a busy office environment with substantial telephone use preferred.
• Customer service experience helpful.
• Computer literate in MS Word and Excel.

Benefits

• 403B Participation Plan
• Quality scores higher than national average
• Certified as a "Great Place to Work" 4 Years in a row
• Employee Discounts
• Employee Assistance Program

Monday 8am-5pm, Wed 1pm-5pm, Thursday 8am-5pm