Customer Service Representative

Customer Service RepresentativeHorne Heating and Air ConditioningBelmont, NCFull-Time or Part-Time | Flexible Scheduling OptionsPay: $18.00-$24.00 per hour, depending on experiencePlease apply online only. No phone calls, please.Help Customers Get the HVAC Service They NeedHorne Heating and Air Conditioning is looking for a friendly, dependable Customer Service Representative to join our HVAC customer care team. We have both full-time and part-time scheduling options available for someone who enjoys helping people, communicating over the phone, staying organized, and creating a positive customer experience.As a Customer Service Representative, you'll be one of the first points of contact for homeowners needing HVAC service, maintenance, or estimates. You'll answer incoming calls, gather customer information, schedule appointments, provide updates, and work closely with our service team to keep customers informed.Since 1983, Horne Heating and Air Conditioning has served homeowners throughout the Charlotte area. As a family-owned company, we've built our reputation on integrity, exceptional service, and investing in the people who make our success possible.Scheduling OptionsWe offer full-time and part-time opportunities with schedule options that may include:Monday through FridayMonday through ThursdayTuesday through FridayFriday through MondayPart-time weekday schedulesSpecific schedules will be discussed based on availability and business needs.Why Join Horne Heating and Air Conditioning?$18.00-$24.00 per hour, depending on experienceFull-time and part-time scheduling optionsFour-day workweek opportunitiesPerformance incentives and bonus opportunitiesOngoing training and professional developmentOpportunities for career growthSupportive leadership and collaborative team environmentQuarterly team events and annual company celebrationsWhat You'll DoAnswer incoming customer calls in a friendly and professional mannerAssist homeowners with questions about HVAC service, maintenance, and appointmentsGather accurate customer, property, and service informationSchedule service calls, maintenance visits, and estimatesCommunicate appointment confirmations, updates, and schedule changesMaintain accurate customer information and notes in the company's scheduling systemFollow up with customers regarding open estimates, scheduling needs, and service opportunitiesReview customer and work order information for accuracyCoordinate with dispatchers, technicians, and other office team membersRespond calmly and professionally to customer questions or concernsHelp ensure customers receive timely follow-up and a positive experienceAssist with additional customer service and office responsibilities as neededWhat We're Looking ForTwo or more years of customer service experience in an office, customer support, call center, or similar environment preferredExcellent verbal and written communication skillsFriendly and professional phone presenceStrong listening skills and ability to understand customer needsOrganized and able to manage multiple customer requestsComfortable working in a busy environment where priorities can changeStrong attention to detail and accurate data entry skillsComfortable using computers, Microsoft Office, and customer management systemsPositive, dependable, and team-oriented approachAbility to handle frustrated or concerned customers professionallyExperience with HVAC, plumbing, electrical, home services, ServiceTitan, appointment scheduling, or outbound customer follow-up is a plus but not required. Bilingual English and Spanish skills are also a plus.Build Your Career With Horne Heating and Air ConditioningAt Horne Heating and Air Conditioning, our values of Honesty, Opportunity, Recognition, Neighborly, and Empowerment guide how we serve our customers and support our team.If you enjoy helping people and want a full-time or part-time opportunity with a team that values great customer service, we'd love to hear from you.Apply online today. Please do not call regarding this position.Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment