Counter Sales (Plumbing Supply)

Job Description

Job Description

Description:

Join the Team at Hubbard Supplyhouse!

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is “Honoring God with a great team that builds customer partnerships by delivering on expectations” . Our team is built on trust, service, and a commitment to doing things the right way.

The Counter Salesperson will increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers. They will apply technical product knowledge to help customers select and acquire products, ensuring their needs are fully met. The ideal candidate will have previous sales experience, thrives in a “team first” environment, and has a passion for customer service.

The Counter Sales Associate will ultimately be based at our newly remodeled Cornelius branch. Until the remodel is complete, the selected candidate will work from our Charlotte branch. Candidates who are newer to the industry will also receive hands-on training at nearby Hubbard locations, including Monroe, Charlotte, and Gastonia, for approximately four to six months. The length and location of training will be based on the candidate’s previous counter sales experience and product knowledge. This training period is designed to build a strong understanding of our products, customers, and local market before transitioning permanently to Cornelius.

Responsibilities and Duties

Customer Service

• Greet and assist walk-in and telephone customers in a friendly, professional manner.
• Manage multiple customers and requests simultaneously in a fast-paced environment.
• Help customers select the right products by asking thoughtful questions, listening actively, and offering solution-based recommendations.
• Provide basic troubleshooting and technical product support as needed.
• Research, source, and recommend alternate products to meet customer needs, timelines, and budgets.
• Enter orders accurately in Eclipse ERP and process returns and warranty requests according to company guidelines.
• Communicate proactively with customers regarding order status, delays, substitutions, or availability changes.
• Resolve customer complaints and disputes professionally and in a timely manner, balancing customer satisfaction with company policies.
• Maintain a clean, organized, and customer-ready counter and work area.
• Build rapport with repeat customers and contribute to long-term customer relationships.

Sales Support

• Build and maintain strong customer partnerships through dependable follow-through, product knowledge, and consistent service.
• Take a proactive approach to sales by identifying needs and recommending upgrades, add-ons, and complementary products.
• Strengthen repeat business by providing an exceptional customer experience and ensuring customers feel valued and supported.
• Engage customers in solution-focused conversations to fully understand project scope and recommend appropriate products.
• Recommend promotional items, clearance products, or surplus inventory to support sales and inventory movement.
• Communicate customer needs, job opportunities, and sales leads to outside sales staff and management.
• Notify purchasing or management of unexpected changes in product demand, trends, or inventory needs.
• Follow all company pricing, credit, and sales policies.

General Duties

• Stay up to date on new products through training, team learning, and manufacturer resources.
• Assist with receiving, shipping, and other warehouse support tasks as needed.
• Complete all paperwork, documentation, and transactions accurately and on time.

What We Offer

• Monday–Friday schedule (no nights or weekends)
• Matching 401(k) and profit-sharing program
• Comprehensive benefits package with supplemental options
• Paid holidays, PTO, and sick leave
• Christmas bonus, team-building events and company picnic
• Employee discount program
• Career advancement and ongoing training opportunities

Ready to be part of a team that values your contributions and helps customers build beautiful, functional spaces?

Apply today and grow with Hubbard Supplyhouse!

Required:

• Ability to travel to various Hubbard branches during training phase
• High school diploma, GED, or equivalent.
• Minimum 1 year in a progressive role (2 years preferred)
• Product/applications experience required
• Basic computer proficiency
• Ability to remain in stationary position, often standing or sitting for prolonged periods.
• Ability to lift, carry, and adjust weighing up to 100 pounds in multiple directions.

Preferred:

• Previous experience in plumbing, irrigation, or a related industry
• Minimum 2 years in similar position preferred
• Wholesale distribution experience preferred
• Customer-facing sales experience preferred
• Strong customer service and communication skills
• Ability to manage time and multitask in a busy environment
• Comfortable with initiating sales and recommending additional products
• Team player with a positive attitude