IHRIE SUPPLY COMPANY - Outside HVAC Sales - Raleigh, North Carolina

Job Description

Job Description

The Outside Sales Team Member will grow sales and increase company profits by
cultivating current customers and recruiting new customers. The team member will
increase profitability by promoting products, arranging technical support and training to
new and repeat customers within an assigned territory.

JOB DUTIES:
• Handle all duties honestly, follow high ethical standards and present a
professional image at all times.
• Participate with management in updating territory plan and set sales goals and
budgets.
• Determine sales potential for new and existing customers through inquiry,
observation or periodical research.
• Prepare and conduct sales presentations of products to new and existing
customers.
• Determine customer requirements and expectations in order to recommend
specific products.
• Identify trends in customer satisfaction or dissatisfaction.
• Increase business and account base by finding and qualifying new business
accounts using sales techniques to cross-sell and up-sell.
• Maintain and improve customer relationships and satisfaction.
• Learn and apply new product knowledge to enhance sales and personal
professionalism.
• Assist clients with special requests and problems. (Supply information, resolve
complaints, etc.)
• Visit job sites as needed to assess or provide client services.
• Gather competitive information and other market information regularly while
interacting cooperatively with other members of distribution team.
• Negotiate and establish pricing according to company's requirements for
customer and transaction profitability.
• Prepare and present quotations.
• Communicate to the purchasing team member unexpected increases or decreases
in demand for products.
• Assist in scheduled physical inventory counts.
• Monitor customer's current credit status and assist in collections as needed.
• Remain current with changes in local codes and consumer preferences.
• Follow company policies and procedures.
• Remain current on product and industry knowledge by attending sales meetings,
vendor training, trade shows, or reading trade journals.
• Attend company meetings and product knowledge meetings as required by
management.
• Maintain technical and computer capability to effectively use contact
management, distribution and office software.
• Present professional image at all times to customers and vendors.
• Participate in trade association functions.
• Participate and be active in local industry organizations.
• Generate, maintain and review customer price exceptions on a regular basis.
• Perform other duties as assigned.