General Manager

About Wonder

Everything’s on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About The Role

As a General Manager, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager.

Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation.

Responsibilities

Lead Day-to-Day Operations with Excellence

• Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
• Optimize labor deployment, throughput, and service execution to meet evolving business needs
• Ensure strict adherence to labor, food safety, team member safety, and compliance standards
• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
• Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
• Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
• Set and drive key operational KPIs, ensuring alignment across internal and external contributors

Manage Team and Partner Performance

• Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
• Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)
• Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
• Address performance issues respectfully and quickly using coaching and performance tools
• Ensure compliance with state and federal labor laws

Drive Business Results & Own the P&L

• Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
• Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
• Build action plans around local performance insights, customer feedback, and operational trends

Grow the Business

• Own and drive company talent pipelines with a strong focus on succession building and readiness
• Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
• Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
• Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
• Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout

Manage Partnerships & Represent the Wonder Brand

• Serve as the on-site point of contact for brand partners, vendors, and contracted operators
• Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
• Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
• Represent Wonder in local community and business interactions, helping to grow our reputation and customer base

Who You Are

• A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce
• Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services
• Proven leadership background and track record of progressive growth and advancement
• Demonstrated success in full P&L ownership, KPI management, and driving operational results
• A proactive problem solver who thrives in fast-paced, ambiguous environments
• Comfortable managing hybrid workforces across employees and contracted vendors/partners
• Known for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations
• Obsessed with customer service, quality, accountability, and results

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Food Handler Certification (or willingness to obtain)
• This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

• Salary Range: $88500 per year - $102000 per year
• Location: WORCESTER, MA

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.

Wonder uses an AEDT in its hiring process. Click here for more information.

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.