Patient Access Representative | Genetics & Genomics

Patient Access Representative

Logan Health is looking for a professional, compassionate, and detail-oriented Patient Access Representative to support the Genetics & Genomics Clinic at Logan Health Medical Center. This specialized clinic supports patients and families through genetic and genomic care, where accuracy, confidentiality, compassion, and clear communication are essential.

In this role, you will help create a smooth and supportive experience for patients from the moment they arrive or connect with the clinic. You will support registration, insurance verification, financial clearance, payment processing, and administrative coordination while helping ensure sensitive patient information is handled with care and accuracy.

While this position is currently based at Logan Health Genetics & Genomics Clinic, the assigned location, reporting structure, or work area may change in the future as Logan Health continues moving toward a centralized Patient Access model. This role will continue to support Patient Access operations and provide excellent service to patients, families, and clinic teams throughout any future transitions.

You are someone who enjoys making people feel welcomed, supported, and cared for while helping them navigate important steps in their healthcare experience. You understand the importance of accuracy, confidentiality, kindness, and clear communication, especially when working with patients and families receiving specialty care.

The ideal candidate is organized, dependable, and comfortable balancing multiple priorities in a professional healthcare environment. You are confident gathering sensitive information, verifying insurance details, processing payments, answering questions, and supporting patients with patience, tact, and empathy.

You bring attention to detail, sound judgment, strong communication skills, and a team-focused mindset to every interaction. You take pride in creating a positive first impression and helping patients, families, coworkers, and clinic teams feel supported.

As a Patient Access Representative, you will support the daily operations of the Genetics & Genomics Clinic by:

• Completing patient registrations based on acuity level, clinical direction, and department protocol.
• Gathering and verifying patient demographic, insurance, and visit-specific information.
• Reviewing and updating information received from previous visits or pre-registration.
• Ensuring accurate collection and entry of critical patient and insurance data.
• Verifying insurance eligibility and benefits through insurance verification systems.
• Calculating and communicating patient out-of-pocket responsibility when appropriate.
• Collecting and processing payments for current services and previous balances in accordance with cash management and posting policies.
• Identifying self-pay patients and referring them to financial counseling according to department procedure.
• Maintaining knowledge of Medicare, Medicaid, third-party payer requirements, insurance guidelines, pre-authorization and referral requirements, and accepted insurance plans.
• Accurately identifying insurance plans within applicable systems and understanding contract requirements.
• Providing administrative support to help assigned areas operate effectively and efficiently.
• Communicating customer service concerns, workflow issues, and process improvement opportunities to leadership.
• Meeting productivity and quality expectations while taking ownership of your work and the patient experience.
• Maintaining confidentiality and professionalism when working with sensitive patient and family information.

Required:

• Related coursework beyond high school or experience in a complex administrative support position.
• Minimum of one year of experience in a customer service-focused position.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks, think critically, and work both independently and as part of a team.
• Ability to act with integrity, kindness, and empathy.
• Commitment to working in a team environment and maintaining confidentiality.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Computer skills, including working knowledge of Microsoft Office Suite and the ability to learn additional software as needed.

Preferred:

• Previous experience in registration, scheduling, financial clearance, patient financial services, insurance verification, billing, or certified medical assisting.
• Strong working knowledge of healthcare insurance and benefit programs.
• Knowledge and understanding of medical terminology and medical coding.

This full-time position is eligible for Logan Health's comprehensive benefits package, which may include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement plan with employer contribution
• Life insurance and disability coverage
• Employee wellness resources
• Employee assistance program
• Education and professional development opportunities

If you are organized, compassionate, detail-oriented, and excited to support meaningful work in a specialty clinic environment, we encourage you to apply for our Patient Access Representative position with Logan Health Genetics & Genomics Clinic.

Join Logan Health and help create a positive, respectful, and supportive experience for every patient and family we serve.

Shift: Day Shift - 8 Hours (United States of America)

Full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.