Customer Service Representative

Customer Service Representative Employment Type: Full Time, Entry Level Department: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. Skills and attributes for success Reply to calls and emails from the public. Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests. Document your communications in our database. Qualifications Fully fluent in English and/or Spanish (both written and verbal) High School diploma or General Educational Development (GED) certificate Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation Ideally, you will also have Ability to follow policies, procedures, and regulations. Ability to navigate a content management system, other applications and related web sites. Strong written and verbal communication skills. Excellent customer service, dependability and time management skills. Keyboarding proficiency of at least 40 words per minute. Call Center (omnichannel) background a plus. Benefits Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Salary: $15 - $16 an hour #J-18808-Ljbffr