Commercial Kitchen & HVAC/R Field Service Technician

Job Description

Job Description

Keep Kitchens Running. Keep Guests Happy.

At Colliers, we power great experiences by taking ownership and doing what’s right for our clients and communities. As a Commercial Kitchen & HVAC/R Field Service Technician, you’ll be the trusted expert keeping Chick-fil-A restaurants in your local market operating at peak performance.

You start the morning reviewing service level requests and parts inventory in your well-organized vehicle. First stop: a fryer temperature issue on a Henny Penny unit. You diagnose, consult the Chick-fil-A Technical Assistance Team, install the needed part, document the work order on your mobile app, and get the line back on schedule. By mid-day, you’re on a roof checking a Lennox HVAC system, then inside servicing a Traulsen reach-in and verifying a Hobart mixer. Along the way, you coordinate with manufacturers for parts identification, keep safety front and center, and close out accurate time and materials before heading to a short after-hours emergency call.

• Troubleshoot, diagnose, repair, install, and remove commercial kitchen equipment and related systems
• Service hot-side cooking equipment, refrigeration systems (including sealed systems), specialty foodservice units, and base building HVAC systems
• Respond to Operator service requests within established SLAs
• Work on brands such as Henny Penny, Follett, Lennox (HVAC), Traulsen, Hobart mixers, Champion dishwashers, and Garland Grill
• Collaborate with manufacturers for diagnostic support and parts identification
• Consult with the Chick-fil-A Technical Assistance Team while onsite
• Install ordered parts accurately and professionally
• Complete precise documentation: work orders, time reporting, receipts, and truck stock
• Maintain an orderly service vehicle, tools, and parts inventory
• Support on-call emergency response during non-standard hours
• Follow safe work practices and accident-prevention procedures
• Participate in ongoing OEM training and certification programs
• Engage productively with equipment partners, suppliers, and vendors supporting the service network
• Meet and maintain productivity benchmarks

• Technical trade school training and/or relevant hands-on experience
• 5+ years in a related trade (or equivalent experience)
• Background in one or more: sealed refrigeration/HVAC, electrical, mechanical, process controls, hot-side cooking equipment and/or mechanical power transmission
• Experience servicing kitchen equipment, facilities, or construction systems
• EPA Universal Certification
• Valid state driver’s license, proof of insurance, and a safe driving record (MVR required)
• Ability to safely operate company vehicles
• Strong mechanical aptitude; expert troubleshooting
• Ability to read diagrams and schematics
• Proficiency with Microsoft Word, Excel, and mobile service applications
• Clear written and verbal communication
• Self-starter who thrives working independently with a positive, service-first mindset

• 100% travel within a defined local market
• Limited overnight travel, primarily for onboarding and training

• Work extended periods during emergency or priority situations (including overtime)
• Lift, carry, push, or pull up to 50 lbs
• Climb ladders and stairs up to two stories (ladder safety training provided; roof access ladders are provided—loading/unloading a large ladder from the van is not typical)
• Frequent bending, twisting, kneeling, crouching, and crawling
• Extended standing and walking on even and uneven surfaces
• Frequent use of arms, wrists, and hands to operate tools and machinery
• Work indoors and outdoors in varying weather conditions

• Preventive Maintenance planning
• HVAC/R systems, maintenance, troubleshooting, and repair
• Electrical troubleshooting; schematic reading; equipment installation & wiring
• Equipment diagnostics & troubleshooting; machine safety inspections
• Workplace Safety & EHS management; Lockout/Tagout (LOTO)
• Environmental Protection Agency (EPA) Certification
• Experience with refrigeration/cooling systems
• Electrical systems & diagnostics (heavy equipment)
• Service excellence and customer communication

Join an enterprising, decentralized team where you have independence in the field and strong technical and operational backup. Expect best-in-class tools, resources, and training—plus competitive compensation and benefits (healthcare, PTO, 401K).

Applications are reviewed on an ongoing basis. Direct applicants only—no agencies.

Colliers provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact View email address on ziprecruiter.com for assistance.