Dental Receptionist

Dental ReceptionistJoin our team as a Dental Receptionist at Lincoln Avenue Medical-Dental Clinic in Yakima, WA!Dental Receptionists play a vital role in our organization by serving as the frontline connection between patients and their oral healthcare. As the first point of contact, you help set the tone for a welcoming, respectful, and patient-centered dental experience. Your work supports the smooth operation of our dental clinics and directly supports YVFWC's mission to deliver high-quality, accessible dental care to the diverse communities we serve.Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.Position Highlights:1.0 FTE (40 hours per week)$17.31-$21.20/hour DOE with the ability to go higher for highly experienced candidatesAdditional pay for your bilingual skills, paid on hours worked100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicineProfit sharing & 403(b) retirement plan availableGenerous PTO, 8 paid holidays, and much more!What You'll Do:Answers the phone, transfers calls and takes messages as needed for the clinicGreets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patientsEnsures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registers new patients and updates patient data in the computerSchedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointmentsVerifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as neededReviews and responds to patients' questions in person, via phone, and patient portal systemsPerforms routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reportsReviews cash box receipts and reconciles cash box dailyManages the Referral Process, working on referrals from inception through completionManages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as neededEnsures that clinic generated documents are sent to the Health Information department and office related clinic documents are filed in the patient's recordCreates treatment plan estimates, reviews estimates with the patient, and collects upfront feesPerform other duties as assignedQualifications:High School Diploma or GEDOne year's experience in a clinic, optometry or dental office preferredThis position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achievedBilingual (English/Spanish) required at a level 9Ability to prioritize work and manage multiple tasks simultaneously in a fast-paced environment with frequent interruptionsAbility to interact with patients, Providers and staff in a professional mannerBasic proficiency with a variety of computer programs, including Microsoft Outlook, Word, and ExcelBasic knowledge of medical or dental terminology and healthcare billing insurance preferredAbility to deliver outstanding customer serviceOur Mission Statement"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."Our mission celebrates inclusivity. We are committed to equal-opportunity employment.