Technical Service Assistant

Technical Service Assistant

Knoxville Branch and Corp - Knoxville, TN 37920

Overview

Position Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: Negligible

Description

Job Scope and Background:

To assist the Service Manager with the overall functions of the service department in a manner that meets the needs of all departments at the branch along with customers and the company.

Basic Functions, Duties, and Responsibilities:

Perform daily and operational activities in the service department that may include the following, but not all may be listed:

• Review Technician reports daily for accuracy, appropriate detail, and completion.
• Prepare and send work orders daily to facilitate electronic entry of data.
• Prepare and send work orders for processing weekly payroll time reports.
• Open and close work orders as directed.
• Electronically update the Open Work Order Report daily.
• Prepare and make available a daily work order report for technician reference.
• Be able to issue and process expense purchase orders for service department if needed.
• Do yard inspections for equipment and clean up.
• Manage the service truck inspections and crane inspections and keep appropriate files on each.
• Assist in handling incoming customer calls to service department, take messages and gather information from customer.
• Assist in giving information to customer about status of their equipment as needed.
• Assist Service Manager in scheduling & dispatching jobs for technicians if needed under managers direction.
• Assist technicians or Service Manager in gathering information as needed to scope a pending job. (This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, Mystuff, etc.)
• Capable of entering data to create a repair estimate for jobs & PMs.
• Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
• Perform any & all duties in the Rental area when there is no rental person assigned or in their absence.
• Work with technicians on parts they need & keep part bins clean & up to date, to include checking on parts on backorder.
• Assist in keeping up with shop tools & their condition.
• Assist in communication of backordered parts information between parts department, service department and rental department.
• Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager.

Qualifications

• High School Diploma or Equivalent, college coursework is a plus
• Must have 2 or more years experience in the Heavy Equipment Industry or comparable.
• Must have good written and oral communication skills.
• Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.
• Must have a good working knowledge of equipment operations and mechanical functions.
• Capable of working with limited supervision / self-starter.
• Must be capable of dealing with the various personalities and skill set levels of technicians, other employees and customers. Good organizational skills.
• Must be a team player, comfortable in a group setting.
• Ability and initiative for continuous learning.
• Assist in problem solver if needed or directed.
• Capable of initiating follow-up.
• Maintain excellent customer relations.
• Must successfully pass background, drug screen, and physical