Senior Content Designer

Join Our Caring Community At Humana, we're building human-centered experiences that help people navigate healthcare with confidence. We're looking for a Senior Content Designer to drive content design and strategy within product areas across our digital ecosystem. You'll report to the Director of Content Development. You'll operate as an embedded partner within cross-functional teams, shaping experiences across web, mobile, apps and emerging digital surfaces. This role is ideal for someone who thrives in ambiguity and combines strong content craft with product thinking, uses research and data to guide decisions, and contributes to scalable content systems in a complex, regulated environment. What You'll Do Drive content design for features and journeys using research, analytics, and content assessments (audits, inventories, touchpoint mapping) Translate research, stakeholder, and journey insights into clear, actionable digital experiences Plan and execute content across the product lifecycle, including creation, review, approval, and QA Simplify complex, regulated healthcare information with clear, accessible content across UI, microcopy, and multi-channel experiences Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy Partner cross-functionally with product management, product design, research, engineering, legal and compliance Apply and contribute to guidelines, standards, and tools to ensure consistency and quality Drive optimization using analytics, VOC data, and testing to improve performance Scope and Impact Own content across features or product areas from discovery through optimization Influence product decisions through content design, research insights, and human-centered design Contribute to content systems, including information architecture, guidelines, and reusable patterns Improve content quality, clarity, and consistency within teams Support continuous improvement through measurement, testing, and iteration Why This Role Matters You'll make healthcare experiences clearer, more accessible, and easier to navigate, helping people get the information they need to make confident decisions about their health. Required Qualifications 5+ years in content design, UX writing, or content strategy, with experience owning content from discovery through delivery and iteration Strong writing and editing skills, with the ability to simplify complex or regulated information Experience conducting content audits, research, and developing data-informed content strategies Solid understanding of information architecture, content structures (taxonomies, models), and findability, with familiarity in accessibility and brand/style standards Proven cross-functional collaboration and a portfolio demonstrating end-to-end work and measurable impact Preferred Qualifications Experience in healthcare or other regulated industries Familiarity with SEO and content optimization practices Experience contributing to guidelines, templates, or governance processes Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours: 40 Pay Range: $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 10-30-2026 About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. Humana