Bilingual English-Spanish Call Center Sales and Retention Representative - ATT - Chicago

Skills for Chicago

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.

ATT

Our world is rapidly being transformed by the widespread and growing availability of connectivity. And AT&T is leading the charge with our nationwide fast, reliable and secure 5G coupled with their growing, multi-gig fiber home internet service. Providing those connections is in AT&T's DNA. Ever since Alexander Graham Bell's telephone more than 145 years ago, they've been a leader in connecting people and businesses. They believe they have the resources, focus, expertise and people to be the best connectivity provider through 5G and fiber.

Job Highlights

• Handle inbound customer interactions via phone, chat, and email in a fast-paced environment
• Identify upselling opportunities and close sales to meet commission and performance targets
• Resolve customer issues related to service, billing, payments, and collections accurately
• Clearly explain bills, services, and product features to customers
• Troubleshoot basic issues and escalate to higher-level support when necessary

Candidate Profile

• Bilingual English Spanish required
• 1+ year of consistent experience in an inbound call center or similar environment
• High school diploma or equivalent required
• Commission-based sales experience strongly preferred
• Strong customer focus, work ethic, and attention to detail
• Effective problem-solving skills

Additional Information

• Schedule is 40 hours per week on weekdays between 8am-6pm

Location

Chicago

Benefits

Dental;Medical;Vision