Insurance Customer Service Representative

Job Description

Job Description

Located in Albany Park, Chicago, Margarita Duque Farmers Insurance Agency has been dedicated to excellence for over 16 years. Our agency thrives on a culture of healthy competition and high expectations, with a strong belief in teamwork and mutual success. Our mission is to acquire new clients by offering Home, Auto, Renters Insurance, and other complementary products, all while fostering a fun and supportive environment. We hold weekly meetings focused on learning and training to ensure everyone on our team succeeds.

We are looking for a motivated and enthusiastic Insurance Customer Service Representative to join our dynamic team. No prior insurance experience is required, as we provide all the training you need to succeed. This role offers a base hourly of $19.00 - $21.00 per hour, with additional income opportunities through commission and bonus incentives. There is also potential for career progression to a Team Lead position.

If you are ready to be part of a competitive and supportive team that cares about your professional and personal growth, apply today ! Join Margarita Duque Farmers Insurance Agency and take the first step towards a rewarding career in insurance.

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

• Provide outstanding customer service to all clients.
• Build and maintain strong relationships with clients to ensure long-term retention.
• Assist in identifying opportunities for cross-selling additional insurance products.
• Participate in weekly training and development sessions.
• Contribute to a positive and competitive office environment.

• Bilingual, fluent in both English and Spanish is required.
• MUST be licensed.
• Enthusiastic and self-driven with a strong desire to succeed.
• Coachable and open to constructive criticism for continuous improvement.
• Honest and operates with integrity.
• Persistent and resourceful in overcoming challenges.
• Excellent written and verbal communication skills.