Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
I opened my agency in 2011 and currently lead a team of 11 team members. Before becoming a State Farm agent, I worked as a sales manager for another insurance company, but I missed the agency environment and the ability to build something meaningful with a team—so I made the move to State Farm and never looked back.

I attended DePaul University and am a proud dad to two daughters. Outside of work, I enjoy exploring the city, trying great restaurants, and spending quality time with my kids. That balance between professional drive and personal life is something I value deeply and bring into the office every day.

For our team, we offer Free Lunch Fridays, free parking (a big perk in Chicago), a Simple IRA, health benefits, paid licensing, and a strong focus on work-life balance. Our culture is supportive, positive, and team-oriented, and the most important quality I look for in a team member is a great attitude. If you come to work motivated, positive, and ready to learn, you’ll fit right in here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michael Burton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish or Polish highly preferred.