Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

Looking for a rewarding career in a supportive and engaging environment? Our agency is a full-service State Farm office where we help clients with everything from home and auto insurance to life, retirement, and even pet insurance. Since 2020, we've been dedicated to making a difference in our clients' lives while fostering a culture of continuous learning and growth.

Our close-knit team of four is growing, and we’re excited to add more motivated professionals to our office. With an open, collaborative space, on-the-spot training, and plenty of opportunities to earn extra incentives, we make sure work is both productive and fun. Team dinners, community events, and ongoing promotions keep things exciting.

We offer PTO, a 401k with a 5% match, life insurance assistance, and employer-paid licensing. If you're looking to grow in a dynamic and supportive agency, we’d love to meet you!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michael Johnson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.