Guest Experience Architect — AI-Driven Growth
Applied Labs
Cloud9 seeks a Head of Guest Operations to build and own the guest-experience function across its luxury unit portfolio. You will design the standard, encode SLAs, escalation logic, and QA processes, then scale a small team that delivers luxury-grade support with AI-driven triage, first-draft replies, and alerting. You’ll own dashboards, baseline metrics, and a cadence of coaching; distribute leadership between Chicago and LatAm regions and ensure fast, accurate guest interactions across the #J-18808-Ljbffr Applied Labs
Vacancy posted 2 days ago
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