Sales Architect, AI/API/Platform

Sales Architect, AI/API/Platform

Chicago, Illinois, United States

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Box is looking for the next member of a highly impactful and visible team. This role will partner with our world-class sales team and serve as the primary technical advisor for customers who want to build the next generation of enterprise applications and AI-powered solutions using the Box platform. This role requires a strong technical background, project management experience, and the ability to present both technical and business materials. It also requires a willingness to learn, as you will rarely be called upon to architect the same application twice. You will help define and accelerate innovative AI use cases on the Box platform by combining technical depth, product thinking, and customer insight. This is not your typical Solutions Engineer role. As a member of a small and well-regarded team, you will be closely connected to product direction and have meaningful impact engaging with functional leaders across the business. You will be exposed to many different application environments, development patterns, enterprise architectures, and emerging AI workflows. The fact that no customer environment or development project is the same makes this a great role for learning new technologies and growing your skills and knowledge. There is always something new, and it is one of the many reasons people love this team.

This is, after all, a Solutions Engineer role at the core. You'll be a key member of the technical opportunity team, helping customers understand the value of Box for modern enterprise applications and AI-powered workflows. Whether it's for a demo, prototype, proof of concept, sample application, architecture pattern, or internal tool to help other Boxers get their job done, you'll be building things. This role is extremely cross-functional. You will have meaningful influence across the business and teams you partner with by synthesizing technical patterns, customer needs, and implementation insights back into product and engineering conversations. This includes close collaboration with Product to shape roadmap feedback, validate emerging use cases, and inform platform direction, as well as strong partnership with Core SEs to align on account strategy, technical discovery, solution positioning, and successful customer outcomes. There's an immense opportunity for growth here- personally, professionally, and for the team. You'll deepen your technical expertise across enterprise architecture, AI integration patterns, and solution design. An inherent sense of curiosity and willingness to explore new technology is critical for this role. You'll get exposure to new and interesting technologies, especially in AI, and will be expected to experiment, learn quickly, and apply that knowledge in customer and internal contexts.

In this role, you will also:

• Design and validate AI-enabled solution patterns aligned with Box's platform capabilities and product direction.
• Engage hands-on with customer and internal teams to develop prototypes and proofs of concept that demonstrate business value and accelerate adoption.
• Create scalable technical guidance including best practices, sample apps, deployment patterns, technical playbooks, and architecture diagrams that help others build and scale with Box.
• Represent Box through demos, solution design sessions, and clear communication of Box's product vision, helping customers unlock the full value of the platform.
• Synthesize patterns across customer and solution engagements and feed insights back to Product and Engineering to help shape future roadmap and integration strategy.
• Partner closely with Core SEs throughout the sales cycle to support discovery, validate technical fit, develop differentiated solution approaches, and extend account teams with deeper AI and platform expertise.
• Work collaboratively with Product and internal technical stakeholders to test new ideas, refine solution patterns, and ensure field insights are reflected in platform priorities, enablement, and repeatable technical plays.
• Leverage AI tools and workflows to make faster, smarter decisions and increase impact.

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to make faster, smarter decisions that amplify your impact.

• A focus on becoming highly effective in Python, TypeScript, and SQL, with the ability to apply those skills to real-world customer and product scenarios.
• Comfort with modern AI solution patterns including RAG, model selection, evaluations, tool calling, and security-conscious solution design.
• Strong technical fluency and hands-on ability to build, validate, and prototype solutions.
• Experience interpreting and writing code.
• Strong understanding of enterprise applications, integration patterns, and solution architecture.
• Curiosity about emerging AI technologies, tooling, and implementation patterns, with a willingness to actively learn and experiment.
• Strong communication, presentation, and cross-functional collaboration skills, with comfort translating between technical and business audiences.
• Team-first mindset; ability to operate effectively across Product, Engineering, and Core SE teams, balancing strategic feedback, field needs, and customer-facing execution.
• Strategic, creative, self-starting mindset with the ability to manage multiple initiatives and thrive in ambiguity.
• Ability to balance multiple priorities and operate independently to tackle the most impactful work.

2+ years of experience in a customer-facing Sales Engineer or Solutions Engineer role with a strong focus on platform, API, and solution-oriented selling in SaaS, software, or related technology environments.

Experience playing with, learning, and breaking technology. Ability to interpret and write code.

Hands-on technical ability to build prototypes and validate solution patterns.

Strong communication and presentation skills.

Experience balancing multiple priorities and operating independently.

Team-first mindset.

Bachelor's degree.

Experience with AI technologies, AI integration patterns, and emerging developer tooling.

Demonstrated ability or strong interest in building depth in Python, TypeScript, and SQL as core languages for prototyping, integration, and solution validation.

Comfort designing and validating modern AI application patterns including RAG, model selection, evaluations, tool calling, and security-conscious solution design.

Experience creating demos, proof of concepts, sample apps, technical playbooks, or architecture guidance.

Enterprise solution design experience across SaaS platforms, business systems, and modern application environments.

Experience translating field insights into product feedback and roadmap influence.

Comfort working in highly cross-functional environments with Product, Engineering, GTM, and enablement teams.

Strong product and customer intuition, with the ability to connect technical architecture to business value.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent