IT Mart Systems Analyst

Job Description

SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays.

Work is onsite at multiple locations in the Washington, DC area.


Description of Duties:

• Interface with customers at an on-site location taking scheduled appointments and walk-ins.
• Assist customers with mobile device provisioning, activation, and enrollment.
• Assist customers with updating the operating system on Apple and Android devices.
• Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, and Citrix.

Qualifications

Required Education & Experience:

• AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification
• Basic knowledge of ServiceNow or other ticketing systems.
• Ability to work in a fast-paced environment.
• Ability to follow standard operating procedures and comply with data entry standards.
• Strong oral and written communication skills with experience working directly with end-users, including VIPs.
• Basic knowledge of mobile device platforms (iOS and Android).
• Basic knowledge of Microsoft Windows 10 workstations.

Required Clearance:

• US Citizenship.
• Active Secret Clearance.

About Us

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.


We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.