Supervisor (Eligibility)

Eligibility Supervisor

Make a real difference in patients' livesjoin Elevate Patient Financial Solutions as an Eligibility Supervisor and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Kansas City, MO, with a Monday-Friday schedule from 8:00 AM to 5:00 PM. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Eligibility division helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?

As an Eligibility Supervisor, you play a vital role in supporting a team that guides uninsured hospital patients through the complex landscape of medical and disability assistance. While your team provides compassionate, face-to-face support to patients during some of life's most vulnerable moments, you help ensure the day-to-day operations that support this mission are handled with care and consistency. In this onsite, hospital-based role, you are responsible for overseeing timecard accuracy, conducting internal audits to maintain compliance, and leading new hire training to ensure advocates are well-prepared and aligned with program standards. You also serve as a resource for complex or escalated casesoffering guidance, troubleshooting challenges, and ensuring patients receive the highest level of advocacy and support. Additionally, you act as a critical bridge between patient-facing staff and upper-level managementcommunicating needs, sharing feedback, and helping align team efforts with broader organizational goals. Your attention to detail and problem-solving skills help uphold the integrity of the patient financial advocacy processensuring every Advocate is equipped to make a meaningful impact.

Essential Duties and Responsibilities

• Supervise and orient employees; assign work, develop work schedules, instruct in proper procedures; assist with development and revision of department processes/procedures
• Manage employee performance and provide feedback
• Ensures staff is obtaining adequate information; provides opportunity for associated training for staff.
• Responsible for running reports and maintaining data integrity
• Monitor billing procedures and documentation, and provides updates with regulatory compliance; conducts periodic audits, and maintains files.
• Develop relationships with clients and county, state and government agencies.
• Manage employee time and attendance
• Other duties as assigned.

Qualifications and Requirements

• High School Diploma or GED
• Minimum of 2 years of experience managing or supervising employees preferred
• Familiarization for the following programs is required: Medicaid and Out of State Medicaid.
• Strong oral and written communication
• Excellent people skills
• Strong Computer knowledge especially Excel.
• Familiarity with Epic preferred
• Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

Elevate Patient Financial Solutions