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Customer Service Representative

Wesley Wilder State Farm

Job Description

Job Description

Job Summary

 

  • Provides customer service and resolves issues by offering solutions, explanations and options.

 

General Accountabilities

 

  • Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
  • Identifies and prioritizes problems and issues related to service area.
  • Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
  • Ensures that appropriate changes were made to resolve customers' problems.
  • Refers unresolved customer issues to designated departments for further investigation.
  • Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
  • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • *The company reserves the right to add or change duties at any time.

 

Job Qualifications

 

  • Education: High school diploma or equivalent
  • Experience: 1-2 years of related experience

 

Skills

 

  • Excellent verbal and written communication
  • Service orientation
  • Critical thinking
  • Active listening

 

Vacancy posted 16 days ago
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