Guest Relations Coordinator

Benefits:

Training & development

Employee discounts

Free uniforms

Opportunity for advancement

Flexible schedule

Title: Guest Relations Coordinator (PART TIME)

Department: Guest Relations Company: The Goodstone Inn & Restaurant Reports To: Guest Relations Manager

About The Role:

At Goodstone, the Guest Relations Coordinator serves as a host and experience owner responsible for delivering thoughtful, personalized service from arrival through departure. You will play a key role in shaping each guest’s stay, ensuring every interaction reflects the warmth, attention to detail, and elevated standards of a boutique luxury property. This role is ideal for someone who thrives in a high-touch, guest-facing environment and takes pride in creating memorable, seamless experiences.

What You Will Do:

Serve as the primary on-property host, welcoming guests and setting the tone for their stay

Anticipate guest needs and deliver personalized service throughout the guest journey

Coordinate arrivals, departures, and daily guest touchpoints with precision and care

Collaborate across departments (culinary, housekeeping, grounds) to ensure a seamless experience

Curate and coordinate guest experiences, including dining, activities, and special occasions

Identify opportunities to enhance the guest experience through thoughtful recommendations and add-ons

Handle guest inquiries, requests, and concerns with professionalism and urgency

Maintain detailed and accurate guest information to support personalized service

Uphold brand standards and contribute ideas to continuously elevate the guest experience

What We Are Looking For:

1+ years of hospitality or high-touch customer service experience

Strong interpersonal skills with a natural ability to build rapport and trust

Close attention to detail and a proactive, solutions-oriented mindset

Ability to anticipate needs rather than react to requests

Comfortable working in a dynamic, fast-paced environment

Strong organizational and multitasking skills

Professional communication skills (verbal and written)

Confidence using computer systems and learning new platforms

A genuine passion for hospitality and creating exceptional guest experiences

What Sets You Apart:

Experience in boutique, luxury, or experience-driven hospitality environments

Concierge, reservations, or guest engagement experience

A natural host mindset—you enjoy engaging with guests and creating meaningful moments

Comfort with suggesting and enhancing guest experiences in a thoughtful, non-salesy way

Schedule and Expectations:

Part Time

Weekend and holiday availability required

This is a highly guest-facing role requiring flexibility, energy, and a consistently positive presence

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

This role requires the ability to work both indoors and outdoors in varying weather conditions

Frequent standing, walking, and navigating stairs throughout the property

Regular use of hands for handling materials, systems, and guest interactions

Ability to occasionally lift and carry items up to 25 pounds

Maintain a polished, professional presence in a guest-facing environment at all times

Additional Information:

This position does not have direct supervisory responsibilities

Responsibilities may evolve based on business needs and guest expectations

Why Goodstone?

Goodstone Inn & Restaurant is built on a commitment to excellence, creativity, and teamwork. Our team is passionate about delivering exceptional experiences and takes pride in creating a welcoming, refined environment for every guest.

We value individuals who bring initiative, thoughtfulness, and a desire to continuously elevate the guest experience.

Equal Opportunity Employer

Goodstone Inn & Restaurant is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn & Restaurant is a drug-free workplace. Pre-employment and ongoing drug and alcohol screenings may be required.